PORT HUENEME - OPERATIONS MANAGER ($50M-$75M)

NEXCOM•Port Hueneme, CA

24d

About The Position

The Operations Manager manages operational support and services functions and works with the management team to implement store programs, control and reduce operating expenses, and maximize customer service and operational performance. The role may oversee all or a substantial combination of store support functions, customer service, front-end and backroom operations, facilities, administrative functions, personalized services, food, and automotive. The manager oversees operating budgets, staffing and payroll, sales audit and cash control, operational records and reports, receiving and stock replenishment, facility maintenance, and assigned personnel. The position also coordinates with IT and base-supporting departments, addresses customer complaints, supports physical inventory, and ensures compliance with NEXCOM policies and applicable safety, security, and fire-prevention requirements. The role may serve as a Contracting Officer Technical Representative (COTR) for vendors and concessions. The incumbent must receive Hazardous Material (HazMat) training within 90 days of hire, in accordance with Department of Transportation regulations, and must file an OGE Form 450 Financial Disclosure Report.

Requirements

Six years of qualifying experience, consisting of three years of general experience and three years of specialized experience, subject to the stated education substitution for general experience.
Three years of general experience in administrative, professional, investigative, or other responsible work that provided general knowledge of management practices and administrative processes, skill in person-to-person work relationships, and the ability to exercise mature judgment.
Alternatively, academic study above the high school level may substitute for general experience at one year of study for nine months of experience, up to a maximum of a four-year bachelor's degree substituting for three years of general experience.
Three years of progressively responsible administrative, supervisory, managerial, professional, or technical experience demonstrating knowledge of management principles, practices, methods, and techniques.
Knowledge of retail and/or services merchandising principles and procedures, along with related activities in accounting, personnel, procurement, distribution management, and store operations.
Complete HazMat training within 90 days of hire.
File an OGE Form 450 Financial Disclosure Report.

Responsibilities

Manage store operational support and services functions, potentially including customer service, front-end and backroom operations, facilities, administrative functions, personalized services, food, and automotive.
Manage an operating budget covering expenses, sales, and profits; analyze financial statements and other data; identify and implement operational efficiencies to improve profitability.
Coordinate staffing requirements with appropriate departments in accordance with NEXCOM policies and procedures; maintain work schedules through the Workforce Management system; interview and hire personnel; and monitor and control payroll expenses.
Manage sales audit and cashier cage operations where applicable, including cash collection and control.
Oversee collection of accounting data, documents, and reports from operational areas and submit them to the appropriate office for processing; coordinate annual physical inventory for the assigned area as needed.
Coordinate IT equipment and service issues with base-supporting departments, such as public works, the federal fire department, safety, and security.
Supervise assigned personnel, fill key vacancies, evaluate performance, and take corrective action as appropriate.
Receive and address customer complaints, determine how to resolve them, and identify opportunities to improve customer service and satisfaction.
Ensure efficient receiving and stock replenishment operations.
Oversee facility maintenance, equipment, cleaning where applicable, facility improvement projects, and fixed assets.
Ensure compliance with safety, security, and fire-prevention policies in collaboration with the Asset Protection/Safety department.
Serve as COTR for vendor contractors and concessions as applicable.
Coordinate and manage store maintenance and housekeeping to NEXCOM standards.
Ensure compliance with all NEXCOM policies and procedures.
Perform other related duties as assigned.