ROCKET CITY OPERATIONS MANAGER

Inn of the Mountain Gods Resort and Casino•Alamogordo, NM

2d•Onsite

About The Position

The Manager of Operations will oversee the day-to-day operations of the Rocket City Family Fun Center. This role requires a results-driven leader with strong business acumen, exceptional customer service skills, training and knowledge in bowling specific operations to include: back end machines, AMF POS specific training, technical knowledge of bowling balls and reactions on patterns for coaching, lane oiling machine and patterns, BLS league software, Building league business along with package and execution of nightly specials and upselling to value packages, and the ability to manage both staff and finances. The Operations Manager will be responsible for supervising multiple departments, managing the facility’s P&L, and ensuring an outstanding guest experience.

Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Treats others with respect in all situations.
Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
Strong leadership and team management skills.
Excellent problem-solving and decision-making abilities.

Nice To Haves

Associates degree in Business Administration, Hospitality Management, or a related field is preferred.
A minimum of 1-2 years’ experience of relevant work experience in the bowling, entertainment, or hospitality industries may be considered in lieu of a degree.

Responsibilities

Oversee daily operations of the bowling alley, ensuring lanes are well-maintained and functioning properly.
Manage arcade operations, including game maintenance, inventory control, and customer engagement.
Recruit, train, schedule, and lead employees to deliver exceptional service and operational efficiency.
Address customer inquiries and complaints, ensuring a positive and enjoyable experience for all patrons.
Coordinate regular maintenance and repairs for bowling lanes, arcade games, and other equipment to ensure safety and functionality.
Manage budgets, monitor expenses, and prepare financial reports. Handle cash flow, inventory control, and vendor relationships.
Plan and execute events, leagues, tournaments, and arcade promotions to attract and retain customers.
Collaborate with the General Manager to develop and implement marketing strategies, including social media campaigns and in-house promotions.
Ensure adherence to safety protocols and compliance with local regulations.
Work closely with the General Manager to align on strategic goals, operational improvements, and business growth initiatives.
Demonstrated commitment to researching and implementing new technologies, including artificial intelligence, to enhance the operations of Rocket City.
Other duties as assigned.