City Operations Manager - Columbus

Bird • Columbus, OH

2d • Onsite

About The Position

The City Operations Manager in Columbus is a key role within Bird's Operations Team. This individual will work with Regional Operations leadership to manage the business in a series of small markets, including full P&L ownership, vendor and stakeholder relationship management, and key strategic project delivery. The role requires a strategic critical thinker who can see the big picture and dive deep into the details to ensure alignment between strategy, execution, and outcomes. The ideal candidate will have a "doer" attitude, strong strategic skills, excellent time-management and execution habits, and the ability to clearly communicate and present information to gain buy-in.

Requirements

• 2+ years of relevant experience, at least 1+ year experience managing team members.
• Self-motivated, energetic and driven individual with the ability to learn new skills, monitor and manage a team and grow with the role.
• Engaging communicator with the ability to connect with senior leaders as well as motivate teams.
• Excels at building networks and liaising with external partners and city stakeholders.
• Strong Excel / data management skills.
• Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments.
• Ability to simplify difficult problems into actionable and solvable tasks.
• Data-driven by nature, strong attention to detail, and obsessed with process improvement.
• Comfortable learning and adapting to new concepts and using new tools.
• Must reside in the Columbus Metro Area, ideally within a 30 minute driving distance to downtown Columbus.
• Expectation to report to warehouse 5+ days/week.
• Willingness to travel frequently across markets to support local teams and initiatives.

Nice To Haves

• A passion for sustainability, urban mobility, or technology is highly desirable.

Responsibilities

• Manage the end-to-end operation of the respective market, with support and oversight from the Operations leadership team.
• Manage performance and efficiency of our operations, track and report critical operational, ridership, supply and demand metrics.
• Use data to optimize processes, creatively solve problems, and track results.
• Flag and help resolve any operational matters for Bird with stakeholders, whether city, vendors or other third parties.
• Work on continuous growth, as well as local campaigns and initiatives to improve market share.
• Manage costs, with a keen eye on profitability and positive margins.
• Provide daily oversight, coordination and training of our operational staff, including hourly, front-line workforce in specific markets.
• Problem solve - prioritize tasks, and overcome obstacles that come your way.
• Collaborate, communicate and influence across the organization to ensure timely resolutions, quality control, and process feedback.
• Be resourceful and a self-starter - take initiative, work well without supervision and begin projects independently.

Benefits

• Plenty of time off to relax and recharge, plus a wellness resource to help you wind down.
• A work-from-home stipend.
• An employer-paid healthcare package.
• Bird ride credits to get you where you need to be!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed