Operations Manager

dnata•Dulles, VA

9d•Onsite

About The Position

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard. On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air. The Airport Operations Manager directs, assesses, monitors, evaluates, coordinates and oversees the daily operational activities by performing the following duties personally as well as through the support of facility personnel.

Requirements

2-3 years Airport Ramp/Ground Handling management experience required
Effective people management and planning / organizing skills, customer focused and analytical with good judgment, able to work under pressure and a team player
Ability to deal with conflict
Good communication skills
Ability to work under pressure
Customer focus and quality awareness
Computer proficiency, Office 365, Word/Excel
Must be able to work flexible working hours

Responsibilities

Oversight of daily operations to include staffing assignments, oversight of operational safety, adherence to company policy while maintaining a professional manner with both internal and external customers
Drive excellence through appropriate disciplines
Use applicable customer technologies to support Safe and on-time operations to include individual carrier SOP’s
Lift baggage and or cargo weighing up to 70lbs. when loading/unloading aircraft, carts, and containers
Loading/unloading may require lifting over 100 items for a single aircraft
Push/pull loaded and empty carts and containers during loading/unloading operations
Couple/uncouple carts and/or cargo container dollies
Ascend/descend jet-way stairs while carrying baggage
Bend/stoop and crawl to move and stack/unstack cargo in aircraft and containers
Stand for up to 4 hours in all weather conditions to upload or unload cargo and direct traffic
Walk continuously to load/ unload cargo from pallets, containers, carts, or conveyor belts
Complete safety checklists for motorized equipment
Drive and operate motorized equipment (Tug, Belt Loader)
Read and interpret aircraft load sheets, checked baggage tags, and cargo labels
Operate a computer to enter and retrieve data for weight and balance purposes
Count baggage/cargo being uploaded/ unloaded during operations
Connect support equipment to aircraft such as PC Air, GPU etc.
Use signalling devices to communicate with co-workers or flight crew
Ensure compliance with dnata, TSA and Federal Aviation Administration (FAA) regulations and policies
Carries out management responsibilities in accordance with the organization’s policies and applicable laws
Establishes a culture that promotes safety through daily observation, shift briefings/safety meetings, routine audits, training and documented safety procedures.
Conducts oneself in such a way as to become the benchmark for the Station in integrity, fairness, personal attitude and respect for others
Perform other duties as assigned
Can meet the Station’s attendance standards