Operations Manager

JX Truck Center•Indianapolis, IN

27d•$113,000 - $142,000•Onsite

About The Position

JX Enterprises and Truck Center is a third-generation, family-owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees. They foster a supportive, growth-oriented team environment and are committed to giving back to local communities through their employee-driven JX Gives Back Family Foundation. This Operations Manager position is located in Indianapolis, IN, with responsibilities extending to Lafayette, IN and Fort Wayne, IN. The role is crucial in managing and optimizing all aspects of building operations, with a strong emphasis on parts and service operations. The Operations Manager will coordinate and enhance departmental performance, foster collaboration, and implement strategic initiatives to achieve organizational goals. Key focus areas include inventory management, service operations, and overall facility efficiency, aiming for high-quality service and optimal resource utilization. The position contributes to organizational success through strategic leadership and effective communication to drive operational excellence and customer service.

Requirements

Bachelor's degree or an equivalent combination of education & experience.
A minimum of five years of operations or sales experience in a retail setting.
Supervisory skills include coaching, training, and motivating subordinates to reach established department goals.
Ability to manage and prioritize multiple projects that impact all areas of the business.
Verifiable analytical skills and experience in making sound business decisions.
Strong communication and interpersonal skills to deal with customers, employees, and vendors.
Intermediate computer experience, including collaborative software applications.
A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.

Responsibilities

Partner with Enterprise Sales Managers to resolve customer needs and contribute to strategic organizational growth and associate development.
Ensure all team members conduct themselves with integrity in alignment with company values.
Facilitate an environment whereby customer needs are met with urgency, delivering on the JX commitment to service.
Accountable for the performance & output of fixed operations (parts, service, body shop) and drive accountability by recognizing critical coaching moments and improvement opportunities.
Work with key team members to deploy specific actions necessary to ensure consistent high quality results and customer satisfaction.
Partnering with Human Resources, recruit, develop, and retain world class associates who are capable of providing exceptional service to customers while supporting and executing upon company objectives.