Operations Manager

ACRT•Rochester, NY

19h•Onsite

About The Position

The Operations Manager reports to the Senior Operations Manager at Bermex. This position plays a key role in working with management to improve operations, sales, profit, and employee development in order to attain customer satisfaction. This position also requires a high degree of organization, attention to detail, and exceptional interpersonal communication and leadership skills.

Requirements

High School Diploma or GED
3 years of experience in an operations management or supervisory role.
3 years of experience in the field of damage prevention directly managing teams of line locate technicians.

Nice To Haves

Bachelor’s Degree in Operations Management or Business Administration
5 years of experience in operations management or supervisory role.
At least 1 year of experience in budget development and oversight is a plus
5 years of experience in the field of damage prevention directly managing teams of line locate technicians.
Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service
Highly trained in conflict management and business negotiation processes
Knowledge of operations, safety process, programs, and procedures
Excellent communication skills, comfortable interacting with management and customers
Strong analytical and financial analysis skills
Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices
Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to multi-task, and work independently and as a team
Proven abilities of strong leadership skills
Excellent attention to detail for problem solving and finding

Responsibilities

Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports
Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit
Supervise and review the preparation of forecast numbers for each of his/her departments
Review performance and causes of significant variances, along with corrective action plans
Conduct performance and wage reviews for department supervision
Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and customer reports
Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets
Ensure monthly operation reports listing any unusual events – major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel
Handle or defer all customer complaints to the appropriate authorities
Professionally represent the company to clients and their customers
Provide general information about the meter services to customers, when applicable
Other duties as assigned.

Benefits

Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Company paid Employee Assistance Program (EAP) for all employees and eligible family members
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
Roth or Traditional 401(k) Retirement plan with company match
Paid Vacation (after 90 completed days of service for full-time employees)
Paid Holidays
Paid Wedding Day
Veterans Day paid time off for our veterans
Paid Sick Time (New York based positions ONLY)
Company vehicle (for all driver-based positions)
Gas card for company vehicle (if applicable)
Company provided cell phone or mobile allowance (if applicable)
Boot allowance from approved vendors
Daily per diem for travel-based positions