Operations Manager - Trustee & Default Title Operations

First American•Irving, TX

2d•$85,000 - $113,300

About The Position

We are seeking an experienced and detail-oriented Operations Manager with a strong background in trustee services, title insurance, and default loan operations. This role will oversee day-to-day operational functions, lead and develop a team, and drive process improvement initiatives to enhance efficiency, compliance, and customer service. The ideal candidate is highly organized, analytical, and experienced in managing operational workflows within the foreclosure, trustee, and title industry.

Requirements

5+ years of experience in trustee operations, foreclosure/default servicing, title insurance, or related mortgage operations.
Prior management or supervisory experience leading operational teams.
Strong knowledge of default loan processes, foreclosure timelines, trustee sale procedures, and title insurance practices.
Demonstrated experience with process improvement and operational efficiency initiatives.
Excellent attention to detail and organizational skills.
Strong analytical, problem-solving, and decision-making abilities.
Ability to manage multiple priorities in a fast-paced environment.
Excellent verbal and written communication skills.
Proficiency with operational systems, reporting tools, and Microsoft Office applications.

Nice To Haves

Leadership experience within trustee companies and REO title organizations.
Knowledge of regulatory, investor and compliance requirements related to default servicing and foreclosure operations.

Responsibilities

Manage daily operations related to trustee services, title insurance, and default loan processing.
Lead, coach, and develop a team of operations professionals to ensure productivity, accuracy, and accountability.
Monitor workflows, service levels, and operational performance metrics to ensure timely and compliant execution.
Identify operational inefficiencies and implement process improvement initiatives to streamline procedures and reduce risk.
Ensure compliance with state and federal regulations, investor guidelines, and company policies related to default servicing and foreclosure processes.
Collaborate cross-functionally with legal, servicing, title, and compliance teams to resolve issues and improve operational effectiveness.
Review operational reports, audits, and quality control findings to maintain high standards of accuracy and performance.
Assist in developing and documenting operational procedures, best practices, and training materials.
Support escalated customer, client, or vendor issues with professionalism and urgency.
Foster a culture of continuous improvement, accountability, and teamwork.