PM OEM Operations Manager
About The Position
Concord Hospitality is seeking a motivated and results-driven Operations Manager to oversee hotel operations and ensure outstanding guest satisfaction. This role partners with department heads to align daily operations with brand strategy, drive financial performance, and foster a culture of service excellence. As a Concord Leader, you will be responsible to inspire greatness in your team, encourage and support team members to reach their full potential, create a work environment that is a Great Place to Work for all, lead with integrity, transparency, respect, and professionalism, and care for your team and their families.
Requirements
- Proven hotel operations experience in Rooms or Food & Beverage leadership.
- Strong financial acumen with ability to analyze budgets, reports, and performance metrics.
- Excellent leadership, coaching, and communication skills.
- Demonstrated ability to build guest relationships and deliver exceptional service.
- Organized, detail-oriented, and results-driven.
Responsibilities
- Oversee daily Rooms and Food & Beverage operations, ensuring alignment with brand standards.
- Monitor guest satisfaction, analyze service issues, and implement action plans for continuous improvement.
- Partner with department leaders to develop and execute operational strategies.
- Review financial reports, monitor performance against budget, and manage expenses.
- Coach teams on occupancy, rate, labor, and controllable costs to achieve financial goals.
- Ensure compliance with policies, procedures, and brand initiatives.
- Respond to guest concerns with professionalism and stay visible to build guest relationships.
- Foster a positive, service-driven culture through communication, coaching, and recognition.
- Conduct performance reviews, training, and professional development for associates.
- Promote fairness, equity, and engagement through open communication and feedback.
- Support hotel leadership in achieving operational goals and championing change initiatives.
Benefits
- Competitive wages
- Comprehensive medical, dental, vision, life, and disability insurance
- 401(k) with company match
- Tuition assistance
- Discounted hotel stays
- Extensive training and career development opportunities
- Performance-based bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
