Operations Manager, Moving and Storage

Suddath Companies•Coppell, TX

32d•Onsite

About The Position

Suddath is seeking an Operations Manager to direct and coordinate the activities of the operations department through financially sound decisions, ensuring optimum quality through efficient use of equipment, facilities, and personnel. Suddath is a growing, financially stable company with a 100+ year reputation for excellence, dedicated to promoting a culture of inclusion and diversity. We offer relocation and logistics services globally and are recognized as one of the best places to work, providing a caring, family environment.

Requirements

Excellent verbal and written communication skills
Ability to prioritize and re-prioritize as situations and needs change
Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
Strong analytical and problem solving skills
Excellent attention to detail and follow through
Ability to work under deadlines and specific time frames
Ability to develop and maintain positive working relationships with internal and external customers
Bachelor’s degree preferred or three to five years related experience and/or training; or equivalent combination of education and experience.
5+ years general warehouse/operations experience and 3+ years household goods experience preferred
Previous management experience required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of MS Word, MS Excel MS Outlook.

Nice To Haves

5+ years general warehouse/operations experience
3+ years household goods experience
Bachelor’s degree

Responsibilities

Supervise and direct all operations personnel, including dispatchers, operations assistants, warehouse personnel, drivers, and service crew in daily activities.
Recruit and hire qualified operations personnel, maintaining adequate staff to support capacity plans and goals.
Ensure all employees and contractors have proper training, job skills, and knowledge to perform assigned duties, and assess when re-training is needed.
Confer with other management personnel in formulating administrative and operational policies and procedures.
Participate in planning and goal setting in the areas of Quality, Safety, Capacity, and Profitability.
Lead performance reviews, career path planning meetings, positive feedback and recognition activities, corrective action meetings, and disciplinary actions.
Ensure safety is the number one priority for all personnel.
Monitor safety goals and work with the Safety Manager or branch ASR toward continuous improvement.
Set yearly goals for driving safety, work comp injury prevention, and property damage prevention.
Comply with and enforce all safety regulations and policies of the company.
Ensure compliance with governmental regulations, licensing and permitting, and administrative policies and procedures.
Act on recommendations of the Safety Manager or branch ASR regarding resources, decisions, root cause or accident investigations, and elevation of issues.
Set policies and procedures for facility and vehicle security and monitor them for completion.
Ensure all service-related activities are performed to the highest level possible in accordance with company and van line standards.
Ensure that all crew members have current, valid criminal background check clearance.
Set and monitor goals for packing, loading, and unloading standards from quality surveys.
Ensure that all service commitments are met by utilizing best practices, maintaining adequate staff and training, and maintaining equipment.
Ensure that timely planning and scheduling is completed daily for all jobs and all lines of business.
Coordinate with the Quality Assurance Manager and Claims Manager in goal setting, training, continuous improvement, and corrective action.
Monitor quality goals and continuous improvement plans.
Maintain adequate inventories of material and supplies to avoid service failures.
Maintain rolling stock, material handling equipment, and moving equipment to eliminate service failures.
Ensure that job paperwork is complete and processed in a timely manner.
Monitor gross margins for all service lines and develop and implement plans to improve them.
Ensure scheduled and preventive maintenance of equipment is completed to minimize downtime, rental costs, and breakdown expenses.
Review and analyze expenditures, route and schedule planning, and post-job results for optimum time and cost efficiency.
Monitor productivity of production crews against goals.
Manage overtime hours within acceptable guidelines.
Prepare an annual budget for the Operations Department and manage to budget.
Participate in job costing to provide the basis to secure additional profitable business opportunities.
Negotiate contracts with equipment and materials suppliers.
Serve as subject matter expert for business development and sales calls.
Recommend capital expenditures for acquisition and maintenance of new equipment to increase efficiency and services.
Recruit, manage, train, document and counsel employees, van operators and service crew as necessary.