Assistant Site Manager- Storage, Premium Vehicle, and Valet Operations

Atomic Storage Group•Carthage, NY

12h•Onsite

About The Position

We are seeking a Part-Time Assistant Property Manager to help keep our storage facility running smoothly, including traditional storage, premium vehicle storage, and valet services. You will support daily operations, help customers have a great experience, keep the property organized and looking its best, and jump in wherever needed. This is a hands-on role for someone who notices what needs to be done and does it. You should be comfortable talking with customers, solving problems, staying organized, and working independently without needing someone looking over your shoulder all day. If you like staying busy, taking ownership, helping people, and being part of a team that trusts you to do your job well, we’d love to talk.

Requirements

Positive, professional, and customer-focused attitude
Strong communication and interpersonal skills
Ability to work independently, stay organized, and follow through
Basic computer and administrative skills
Ability to lift up to 50 lbs and work both indoors and outdoors as needed
Valid driver’s license and acceptable driving record required
Must be comfortable safely operating and parking customer vehicles
Must be able to pass a background check prior to hire
Must be legally authorized to work in the United States
Reliable transportation required

Nice To Haves

Customer service, sales, retail, hospitality, valet, automotive, or property management experience is a plus, but not required

Responsibilities

Take ownership of your work and help keep day-to-day property operations running smoothly
Assist customers with rentals, transfers, payments, and account questions accurately and professionally
Maintain accurate customer, unit, and vehicle records in the property management system
Handle responsibilities independently, follow through on what needs to be done, and jump in where needed
Support the Site Manager with overall property operations and daily priorities
Greet customers and answer calls and emails professionally while making sure customers feel welcomed and informed
Provide property tours and help customers find the right storage or vehicle storage solution
Clearly explain available options, pricing, and lease terms without sounding scripted or pushy
Resolve routine customer concerns using professionalism, patience, and common sense, and know when something needs to be escalated
Process payments accurately and maintain appropriate transaction records
Communicate clearly with customers, coworkers, vendors, and management
Help coordinate vehicle arrivals, departures, parking locations, and storage assignments
Safely drive, park, and reposition customer vehicles while following facility safety procedures
Keep accurate, real-time records of vehicle movements and storage locations
Treat every customer vehicle with the same care and attention you would expect someone to give your own
Stay organized and communicate clearly so vehicles are where they are supposed to be when customers need them
Walk and inspect the property daily, including storage units, vehicle storage areas, and grounds
Help keep the facility clean, safe, organized, and looking its best
Identify and report maintenance, safety, or security concerns promptly
Perform light maintenance and property upkeep, including sweeping, cleaning units, changing light bulbs, debris removal, mowing, and trimming
Open and close storage unit doors, operate gates and locks, and assist with general property needs
Help maintain a property appearance customers feel good about when they arrive