Operations Manager - Glendale, CA

LAZ Parking California•Glendale, AZ

2d•Onsite

About The Position

Oversee daily operations of four City of Glendale parking garages (Marketplace, Exchange, Orange Street, Civic Center), managing staffing, customer service, parking systems, maintenance, and financial reporting. Serve as the primary operational liaison between LAZ Parking, City representatives, vendors, and customers.

Requirements

Bachelor's Degree or equivalent work experience.
3+ year in a management role.
Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.
Parking management experience is REQUIRED.
Experience working with financial statement/accounting, P&L reports, and budgeting.
Ability to be flexible in schedule to meet operational needs. This may require occasionally working outside of regularly scheduled hours.
Ability to seek improvement and create an environment of idea sharing and creative problem-solving.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
Ability to encourage open expression of ideas and opinions.
Excellent teambuilding and interpersonal skills.
Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures and standard business practices.
Demonstrates a sense of urgency and timeliness.

Responsibilities

Manage daily operations, staffing, and service consistency across all four garages
Supervise staff: scheduling, training, onboarding, performance, and HR coordination
Resolve customer complaints and disputes involving access, payments, and monthly accounts
Administer monthly parking access (subscriptions, access cards, LPR, permissions) per City policy
Oversee Flash parking systems; coordinate troubleshooting for kiosks, gates, and access/LPR equipment
Coordinate repairs, preventive maintenance, vendor support, and outage response
Support system upgrades/transitions through vendor coordination, setup, and staff training
Review financial and operating reports for accuracy; reconcile T2 meter revenue and deposits
Analyze revenue/payment data, investigate discrepancies, and coordinate corrective action
Prepare operational summaries and reports for City and company leadership
Maintain regular communication with City representatives on facility, equipment, and service issues
Manage incident documentation, camera review, and claims coordination
Coordinate parking/validation needs for City events, tenants, and organizations
Recommend improvements to service, reporting, equipment, and overall operations