Operations Manager

U.S. Bank National Association • Cincinnati, OH

4d • $75,820 - $89,200 • Onsite

About The Position

U.S. Bank is seeking a results-driven Operations Manager to oversee day-to-day operational activities, drive process excellence, and support high-performing teams. The role ensures efficient operations, exceptional service, and a culture of accountability, collaboration, and continuous improvement. The position requires working from a U.S. Bank location for all scheduled work days. Government Agency (baseline) clearance and a PIV card are required before the start date.

Requirements

• Bachelor’s degree or equivalent work experience.
• Typically three or more years of relevant experience.
• Government Agency (baseline) clearance is required before the start date.
• A PIV card is required.

Nice To Haves

• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong understanding of operational processes, systems, procedures, and supported products or services.
• Knowledge of applicable Federal and State laws and regulations.
• Ability to analyze operational and financial information and interpret supporting documentation.
• Excellent organizational, leadership, and project management skills.
• Strong communication, problem-solving, and decision-making abilities.
• Proven ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and coordinate operational functions within assigned business areas through direct leadership and team oversight.
• Ensure consistent, high-quality service delivery and operational support for internal and external stakeholders.
• Develop, mentor, and lead high-performing teams by establishing goals, coaching and providing feedback, monitoring performance, recognizing achievements, and promoting accountability.
• Maintain compliance with corporate policies, procedures, and applicable regulatory requirements.
• Evaluate, recommend, and implement improvements to operational processes, systems, and workflows to enhance efficiency and effectiveness.
• Partner with leadership and cross-functional teams to support organizational objectives and operational excellence.

Benefits

• Healthcare, including medical, dental, and vision coverage.
• Basic term and optional term life insurance.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation of two to five weeks, depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase.
• 401(k) contribution and pension, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager