Operations Manager - Lebanon Pines

The Southeastern Council on Alcoholism and Drug Dependence, Inc. • Lebanon, CT

2d • $70,000 - $85,000 • Onsite

About The Position

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is seeking an experienced and operationally driven Operations Manager to lead the day-to-day non-clinical operations of their Lebanon Pines treatment campus. This role involves working closely with clinical and program leadership to create a safe, therapeutic, and recovery-focused environment for clients and staff. The Operations Manager will serve as a senior leader at Lebanon Pines, overseeing facility operations, staff supervision, regulatory compliance, and operational excellence across all shifts. They will be a visible, hands-on presence on campus, partnering with clinical and program leadership to ensure that every aspect of the environment supports quality client care and organizational objectives.

Requirements

• Bachelor's degree in human services or a related field
• Minimum of 5 years of experience in behavioral health, residential treatment, healthcare, or a related setting with knowledge of facility operations
• Minimum of 2 years of leadership, supervisory, or team management experience with demonstrated coaching, communication, and team development skills; an equivalent combination of education and experience may be considered
• Valid Driver's License with the ability to drive a company vehicle required
• Strong organizational, problem-solving, and decision-making skills with the ability to manage competing priorities in a fast-paced, high-acuity environment
• Experience enforcing policies, safety standards, and regulatory requirements consistently
• Proficiency in digital documentation systems, electronic scheduling tools, and operational data reporting
• Ability to build collaborative relationships across departments
• Commitment to trauma-informed care, recovery-oriented practice, and SCADD's values of diversity, equity, and inclusion

Responsibilities

• Lead and oversee the day-to-day non-clinical operations of the Lebanon Pines residential treatment facility; maintain cross-shift visibility to promote a collaborative, supportive environment and strong operational oversight across all shifts
• Ensure facility readiness, cleanliness, safety, and compliance with regulatory standards, maintaining a safe and structured therapeutic environment at all times
• Maintain compliance with federal, state, local, and accreditation standards, including those related to substance use treatment, OSHA, fire safety, and workplace safety requirements
• Manage staffing coverage, scheduling, campus operations, and staff performance to maintain safe supervision standards and operational excellence
• Monitor documentation, incident reporting, supervision logs, daily checks, and operational processes to ensure quality, accuracy, and compliance
• Drive continuous improvement through quality initiatives, audits, and implementation of policies and best practices
• Maintain oversight of campus inventory, including client necessities, housekeeping products, and operational supplies to prevent resource deficits
• Oversee facility transportation protocols, ensuring reliable and audited scheduling for client appointments, admissions, and discharges
• Review operational metrics and identify opportunities for process improvement
• Collaborate with program leaders to improve client experience and facility performance
• Serve as operational lead during emergencies, facility events, and significant organizational projects
• Supervise, coach, and evaluate Recovery Technician Coordinators and direct support staff, fostering a culture of teamwork, professionalism, and trauma-informed care
• Oversee structured onboarding and ongoing professional development for all Recovery Technician staff to build a strong, engaged team and promote retention
• Consistently enforce policies, code of conduct, and professional boundary standards
• Oversee staffing schedules to manage overtime and ensure safe client-to-staff ratios

Benefits

• Competitive pay and comprehensive benefits
• Multiple Medical Plans to fit your needs and budget
• Dental & Vision Insurance
• 403(b) Retirement Plan with 10% employer match at 1 year
• Vacation and Sick accruals
• 11 paid Holidays
• 40 hours of paid Education/Training annually
• Paid Licensure Reimbursement
• Meaningful leadership work making a lasting difference in the lives of individuals in recovery

What This Job Offers

• Job Type: Full-time
• Career Level: Senior