Operations Manager - Luxury Footwear Brand

Netchannels Marketing•Boston, MA

About The Position

Scarlett Chase Inc. is a performance luxury footwear brand that offers European handcrafted silhouettes to a global audience. The brand is built on a zero compromise premise: that high fashion and supportive comfort can coexist beautifully. We are looking for an Operations Manager, Full Time, W2 employee, reporting to the CEO/Founder. The Operations Manager owns the day-to-day that keeps Scarlett Chase running including inventory tracking, international production delivery coordination, reporting, vendor engagement and consumer fulfillment. This role is the CEO's closest partner on operational execution, keeping the business’s core logistics streamlined, accurate, well documented, technologically integrated and continuously improving; dotted line support to CFO.

Requirements

3+ years of relevant work experience
Strong, demonstrated Excel skills
Strong, demonstrated analytical skills
Interest in luxury fashion & performance/technical wear

Nice To Haves

Experience in inventory management, logistics, DTC retailing and/or apparel
Experience with Shopify and a 3PL /Inventory management platform (Extensiv or similar)
Experience with Gorgias, Loop Returns, AWIN, Slack, Trello; demonstrated capacity to ramp quickly with new tools and platforms
Highly organized professional with strong technology skills to efficiently transition between projects and deliverables, and to maintain the requisite knowledge and assessment skills to hold vendors accountable to goals and processes
Comfort and agility working within a growth stage company

Responsibilities

Manage day-to-day operational activities for Scarlett Chase with a primary focus on inventory, logistics, data analytics and fulfillment
Maintain and continuously improve the company's integrated technology stack including Shopify, Extensiv, Gorgias, Loop Returns, AWIN, Slack, and Trello
Work directly with the CEO to build, refine, and roll out SOPs, and train team members and vendors on them
Manage all customer facing integrations, including returns processing and warehouse fulfillment activities
Serve as the liaison to Scarlett Chase vendors, confirming service delivery and resolving operational questions; coordinate annual RFP/RFI process to reaffirm/identify new vendors
Complete weekly audits of the brand’s website, social media, and press coverage for accuracy, functionality, content and merchandising opportunities; Manage the Scarlett Chase Inc. LinkedIn account
Manage affiliate marketing operations through AWIN and the contracting of vendors & content creators
Working directly with the brand’s marketing resources, manage and expand the automated Q&A library and ensure customer service is meeting brand standards for responsiveness and outcomes
Complete data collection and analysis for board reporting, forecasting, expense attribution and pricing decisions
Analyze sales performance, sell-through, preorder demand, inventory levels, return rates, warehouse feedback and customer satisfaction to inform production planning, supply chain issues and inventory allocation
Support the build-out of automated reporting, integrating AI and other tools to streamline data gathering and KPI tracking
Lead a weekly review of customer activity and open items with the CEO; capture trends and provide monthly and quarterly snap shots of key KPIs, inventory and consumer activities to inform decision-making
Monitor inventory levels and drive proactive replenishment planning across product, packaging, and fulfillment
Own the fulfillment process: review open orders, manage fulfillment priorities and warehouse activities
Oversee returns processing through Loop and Extensiv
Coordinate inbound inventory with the warehouse, including shipment timing and receiving priorities
Maintain inventory records, Item Master data, and receiving documentation in Extensiv
Maintain an up-to-date inventory of the Scarlett Chase showroom; coordinate and process showroom orders
Monitor, manage and coordinate GTINs and the SKU library; deliver label files for new production orders
Manage Shopify and website product/content updates as directed by the CEO and/or web vendor
Source, confirm, and coordinate event logistics
Manage inventory preparation, shipping, delivery and return for events; process related sales and billing
Partner with marketing to ensure events are fully promoted before, during, and after
Support the CEO and CFO as requested, preparing presentations, reports, and company documents
Support organizational projects for the Scarlett Chase showroom and Scarlett's Closet
Ensure adequate showroom fulfillment and boxing supplies
Participate in planning sessions and vendor meetings daily along with CEO, CFO or as the primary representative of the brand