Operations Manager

Dynamic Workforce Solutions•Montgomery, AL

1d•Onsite

About The Position

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results. Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Requirements

Minimum of a Bachelor's Degree in Human Services, Business, Education or Human Resource field or equivalent.
Minimum of 3 years in a supervisory or management capacity with 5 years of progressive responsibility in Workforce Development programs preferred.
Solid working knowledge of Workforce Investment Opportunity Act (WIAO) legislations and regulations and strong business knowledge of customer service best practices and performance management techniques required.
Progressive responsibility in management and workforce development program operations.
Requires ability to generate respect and trust from staff and external constituencies.
Requires project management, organizational, personnel, problem solving and data analysis skills, along with an ability to meet deadlines as required by our employees and customers.
High level of communications skills and the ability to work with minimal direction.
Need strong technical skills and proficiency in Microsoft Office Suite.
Must have valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

Experience in training and coaching/mentoring strongly preferred.

Responsibilities

Responsible for the coordination of assigned programs and management of services within those programs.
Coach and lead project staff to meet or exceed performance goals, including ensuring that staff members perform thorough, accurate review of all case files, that staff have no disallowed costs and that staff members are aware of performance goals and understand consequences of not meeting performance.
Manage and conduct analysis of workforce activities to evaluate compliance with policies and procedures and adherence to contract requirements.
Communicate effectively with management and appropriate staff regarding areas of improvement and provide recommendations or suggestions for enhancements.
Responsible for the planning and implementation of quality management model for continuous improvement and customer satisfaction.
Use board approved systems and all available data sources to analyze and support performance activities and ensure appropriate action is followed to correct deficiencies.
Welcome and addresses customer complaints as they occur, objectively and utilizing Extreme Customer Service guidelines.
Ensure that the Center is appropriately engaging industry sectors to meet/exceed customer expectations and that all members of the Community, including the partners, are collaborating to meet the objectives of the Center and the needs of employers and job seekers.
Evaluate and understand all performance goals to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact performance measures.
Develop and maintain effective teamwork strategies.
Identify and address needs for staff training.
Identify and fill open positions in a timely manner, hire and promote employees based on sound decision making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching focused on improving performance.
Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.
Other duties and special projects as needed to meet overall company objectives.