Operations Manager

One Hour Heating & Air Conditioning•Naperville, IL

3d•Onsite

About The Position

As the Operations Manager at One Hour Heating & Air Conditioning of Naperville, IL, you'll play a crucial role in overseeing our daily operations, ensuring top-notch service delivery to our valued customers. Join a dynamic team dedicated to providing exceptional heating and cooling solutions while fostering a positive work environment. One Hour Heating & Air Conditioning of Naperville, IL has been serving the community for over a decade, providing reliable and efficient HVAC solutions. Our commitment to customer satisfaction and employee development makes us a trusted choice for both clients and team members alike. Join us and be part of a company that values integrity, innovation, and teamwork.

Requirements

Bachelor's degree in Business Administration or related field preferred.
Desired 10-15+ years of experience in operations management, preferably in HVAC.
Strong leadership skills with a proven track record of team management.
Excellent communication and interpersonal skills.
Proficient in using operational management software and tools.
Ability to analyze data and make informed decisions.
Strong problem-solving skills and attention to detail.
Valid driver's license and clean driving record.

Responsibilities

Oversee daily operations to ensure efficiency and high-quality service delivery.
Manage scheduling, dispatching, and coordination of HVAC technicians.
Monitor and improve operational performance metrics and KPIs.
Develop and implement training programs for staff to enhance skills.
Collaborate with sales and marketing teams to align operational goals.
Handle customer inquiries and resolve any service-related issues promptly.
Ensure compliance with safety regulations and company policies.
Prepare and manage budgets, forecasts, and financial reports.