Operations Manager

Mersino Dewatering Inc•Lakeland, FL

6d•Onsite

About The Position

The Operations Manager is responsible for overseeing and directing all field operations, ensuring the successful execution of projects from planning through completion. This role serves as the critical link between field crews, logistics, sales, and leadership, driving operational efficiency, project quality, and customer satisfaction across all active jobs. Additionally, the Operations Manager is accountable for enforcing company policies, maintaining operational consistency, and driving continuous improvement by identifying opportunities to enhance processes, adopt new technologies, and improve overall field performance. Success in this role is defined by the ability to manage multiple projects simultaneously, align resources effectively, and deliver high-quality outcomes that support both operational goals and customer expectations, in alignment with The Mersino Way.

Requirements

Associate degree in Construction Management or related field
3 years experience in managing construction projects
Supervisory experience
Planning and organizational skills in handling multiple projects
Proficient in PC software applications
Ability to work with others in addressing inner organizational issues
Ability to read schematics, blueprints, and/or technical manuals
Knowledge of budgeting, cost estimating and bidding procedures
Skills in workflow analysis and management
Knowledge of contract documents and specifications

Nice To Haves

Bachelor degree in Construction Management or related field
A professional demeanor
Excellent written and verbal communication skills
The ability to work under pressure to meet deadlines
Strong time management and organizational skills
Ability to work flexible schedule to meet job requirements
Ability to travel

Responsibilities

Provide leadership to all employees by example
Assist Account Managers in design proposals, quotes, and project schedules by walking jobsites, reviewing project plans and specifications, and occasionally making sales calls along with AMs
Coordinate with LOGISTICS and SALES AND MARKETING to ensure all equipment needs for on-going projects can be met prior to committing said resources to the customers
Coordinate with LOGISTICS and SALES & MARKETING to ensure the appropriate personnel are allocated to projects according to their skills and experience and the needs of the projects
Work directly with Crew Leaders, training personnel on proper field procedures to ensure productive and quality work, as well as to ensure that assigned equipment (service truck, drill rigs, fusion machines, etc.) is well maintained and kept in good condition
Effectively communicate the status of all projects to the Branch Manager in a timely fashion
Make routine visits to all major projects during installation to ensure quality processes are in place and adhered to and that production rates meet expectations
Help to ensure that crews understand the expectations of the company respecting job layouts, cleanliness, and that our jobs are set up in a professional manner
Review production reports to ensure that crews are achieving expected production rates on all projects, identifying problems that could be related to potential change condition scenarios or poor crew efficiency
Work with Account Managers and their customers in addressing concerns and issues involving projects and their processes
Troubleshoot all problems encountered on every project and works with Account Managers to correct problem areas
Aid in determining the appropriate response with regards to all customer service
Help to ensure the completion of all company reports and paperwork thoroughly and on time
Assist with sales at the request of the Branch Manager
Assist in developing new methods and procedures, leading the company into new and improved practices and technologies
Implement and enforce all company policies and procedures with respect to field operations
Attend company meetings and industry workshops and conferences when requested
Ensures that The Mersino Way is a guiding document in all daily activities