LN Venues, Brooklyn Paramount - Operations Manager

Live Nation Worldwide•Brooklyn, NY

1d•Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company. The Seasonal Operations Manager will be responsible for managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, staffing, and ongoing venue set-up and tear-down.

Requirements

Proven leader with strong management and communications skills
Extensive knowledge of venue operations and facility management is required
Minimum 2 years’ experience as House/Operations Manager or a comparable role
Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers
Computer skills, Microsoft Word, Excel and Outlook
Excellent oral and written communication skills are essential

Nice To Haves

Experience using Workday or time keeping systems is a plus
Along with venue General Manager - represent the company and facility in all political and community matters and acts as a liaison with local municipalities

Responsibilities

Works directly with the Staff Supervisor to perform day of show duties
Ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate
Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades
Work through and correct guest concerns and complaints regarding security and customer service-related situations
Follow up with Security and Guest Services teams to ensure that service standards are met
Perform opening/running/closing duties according to Live Nation policy
Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
Create pre-shift sheet and relay information from management directly to staff
Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary
Creates and implements effective recruiting programs for seasonal event staff
Manages event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding
Effectively manages and approves all payroll for in-house departments
Responsible for all required governmental reports and files