LN Venues, Brooklyn Paramount - Operations Manager

Live Nation Entertainment•New York, NY

1d•Onsite

About The Position

The Seasonal Operations Manager will be responsible for managing all aspects of facility operations and maintenance. This includes front of house operations, preventive maintenance, third-party contracting, governmental relationships, staffing, and venue set-up and tear-down. The role involves working directly with the Staff Supervisor to perform day-of-show duties, ensuring all outstanding tasks are handled either personally or through delegation. The manager will respond to elevated staff/guest inquiries and concerns regarding shows, artist meet-and-greets, amenities, VIP programs, and seat upgrades. They will also work through and correct guest concerns and complaints related to security and customer service, and follow up with Security and Guest Services teams to ensure service standards are met. The position requires performing opening/running/closing duties according to Live Nation policy, maintaining line of sight/atmosphere control by circulating through work areas, and reporting any issues. The manager will keep current on all Standard Operating Procedures and communicate them to team members, create pre-shift sheets, and relay information from management to staff. They will ensure proper line of sight maintenance by all staff at points of guest contact and maintain the security of Back of House areas. Additionally, the role involves maintaining and monitoring records of all incident reports, investigating and managing pending cases, interviewing staff/witnesses, and attending arbitration hearings when necessary. The manager will create and implement effective recruiting programs for seasonal event staff, manage new hire onboarding and training for in-sourced positions, and ensure proper onboarding. They will effectively manage and approve all payroll for in-house departments and be responsible for all required governmental reports and files.

Requirements

Proven leader with strong management and communications skills
Extensive knowledge of venue operations and facility management is required
Minimum 2 years’ experience as House/Operations Manager or a comparable role
Along with venue General Manager - represent the company and facility in all political and community matters and acts as a liaison with local municipalities
Demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers
Computers skills, Microsoft Word, Excel and Outlook
Excellent oral and written communication skills are essential

Nice To Haves

Experience using Workday or time keeping systems is a plus

Responsibilities

Works directly with the Staff Supervisor to perform day of show duties
Ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate
Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades
Work through and correct guest concerns and complaints regarding security and customer service-related situations
Follow up with Security and Guest Services teams to ensure that service standards are met
Perform opening/running/closing duties according to Live Nation policy
Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
Create pre-shift sheet and relay information from management directly to staff
Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary
Creates and implements effective recruiting programs for seasonal event staff
Manages event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding
Effectively manages and approves all payroll for in-house departments
Responsible for all required governmental reports and files