Operations Manager - Department of Public Safety

Northeastern University•Oakland, CA

1d•$83,970 - $118,609•Onsite

About The Position

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. JOB SUMMARY Reporting to the Associate Director of the NU Oakland Department of Public Safety (DPS), the Operations Manager is responsible for the oversight of general DPS operations as well as other duties and projects as assigned. This position will be based out of the Oakland Campus and is primarily a second/third shift position (Evening/Overnight hours).

Requirements

High School Diploma or GED.
At least 3 years of proven leadership of a police, security, or public safety function.
Proven successful leadership of multiple personnel on a campus or multi-use site that is comparable to the Northeastern University Oakland Campus.
Flexibility to work all shifts, weekends, and extra hours as needed.
Proficiency with oral and written communication, power point presentations, Microsoft Word, Outlook, and video conferencing platforms.
Previous training experience within the police, public safety, or security experience, such as defensive tactics, report writing, active threat, emergency medical response, and other related topics.
Valid U.S. Driver’s License.
Must have CPR and First Aid certification within 6 months of hire.
Will be required to pass a comprehensive background check, drug screening, and psychological evaluation.
Read, write, and speak English fluently.
Proven strong attendance and punctuality record.
Efficient time management techniques & strong organizational skills.
Strong interpersonal and communication skills.
Ability to multi-task and prioritize responsibilities.
Ability to express oneself clearly and concisely, orally and in writing.
Strong computer skills, typing skills, and ability to learn new software.
Team and goal oriented.
Ability to exercise discretion in handling confidential information.
Knowledge of Supervisory principles and practices.
Knowledge of Clery Act, Title IX, and the National Incident Management System (NIMS).
Knowledge of current public safety methods and procedures.
Knowledge of current criminal codes and laws, and effective investigative techniques and procedures.
Knowledge of safety policies, practices, procedures and requirements of the department, including the Illness & Injury Prevention Plan.
Ability to react in an emergency and make sound, rational decisions, demonstrating good judgment.
Ability to interpret, apply and explain rules, regulations, policies and procedures.
Ability to plan, direct and supervise the work of others effectively.
Ability to meet schedules and timelines.
Ability to mediate conflict.
Ability to work with diverse academic, cultural and ethnic backgrounds of college students, faculty and staff.

Responsibilities

Oversight of general DPS operations as well as other duties and projects as assigned.
Lead the day-to-day shift operations of the Oakland Department of Public Safety (DPS), to include officers, sergeants, administrative, communications, and contracted personnel.
Ensure adequate shift coverage and scheduling.
Supervise and evaluate the performance of assigned staff.
Ensure all public safety activities are appropriately and timely documented.
Monitor and ensure staff compliance with departmental policies, procedures, and applicable regulatory requirements.
Perform officer responsibilities as needed, including patrolling campus, investigating offenses, submitting reports, liaising with local law enforcement, responding to incidents to provide guidance/leadership, responding to community complaints, and conducting shift briefings.
Monitor the off-campus shuttle schedule and liaise with the shuttle contractor for quality control, complaints, schedule changes, and incidents.
Promote Public Safety programs within the campus community.
Develop and maintain internal and external relationships with campus stakeholders, including various departments, student organizations, community groups, and local businesses.
Assist in the development of the department budget.
Evaluate and recommend new equipment, supplies or special materials to improve security enforcement.
Assist with assessing all campus events to determine appropriate security protocols.
Recommend and implement appropriate security protocols for campus events.
Provide on-site security supervision of special events as needed.
Assist with the development and implementation of a strategic event security vision & plan for the NU Oakland Campus.
Be available via phone during off-hours for incident notifications and guidance.
Respond to campus in the event of a critical incident or emergency.