Operations Coordinator, Public Safety

Pacific National Exhibition • Vancouver, BC

4d • CA$58,000 - CA$65,000 • Onsite

About The Position

The Pacific National Exhibition (PNE) is seeking a highly motivated and enthusiastic individual with a passion for the events industry and the PNE. The Operations Coordinator, Public Safety will work under the direction of the Manager, Public Safety and provide direct administrative and operational support to the Public Safety and Operations team. The PNE is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.

Requirements

• A minimum of two (2) years of scheduling experience, along with strong proficiency in computer applications.
• Proven ability to build and maintain effective working relationships with colleagues, subordinates, and external stakeholders.
• Capable of working independently under pressure while managing multiple diverse projects simultaneously.
• Exceptional skills in planning, organization, communication, and administration.
• Comfortable and effective in a fast-paced, high-energy work environment.
• Flexibility to work a dynamic, event-driven schedule, including evenings and weekends as required.
• Candidates must successfully pass a Criminal Record Check.
• Organized
• Methodical
• Proactive
• Skillful communicator
• Critical thinker
• Committed to striving for excellence

Nice To Haves

• Prior experience working within a unionized environment is considered an asset.
• Previous experience scheduling high volumes of employees and events.

Responsibilities

• Provide comprehensive administrative support to the Public Safety department, including records management, filing systems, reporting, and departmental documentation.
• Support seasonal recruitment, hiring, onboarding, training coordination, and employee communications.
• Develop, maintain, and distribute event staffing schedules using Shiftboard and Excel, ensuring compliance with staffing requirements, licensing requirements, seniority provisions, and applicable Collective Agreements.
• Coordinate staffing needs, employee availability, shift postings, schedule changes, and operational coverage for vacancies, call-outs, and special events.
• Maintain employee records in Shiftboard, including profiles, workforce data, department structures, and event schedules.
• Process payroll and timesheets, including payroll approvals, adjustments, discrepancy resolution, and compliance with payroll deadlines.
• Create and maintain work orders and event-related records within the PNE's ERP and scheduling systems.
• Track and administer employee certifications and licences, including BST, AST, and other departmental requirements, ensuring timely renewals and compliance.
• Oversee the deployment, tracking, and maintenance of departmental equipment, including radios, metal detectors, and event credentials.
• Assist with the interpretation and application of departmental policies, procedures, and Collective Agreements.
• Coordinate assigned events, support special projects, and provide ongoing administrative support to Public Safety leadership.
• Foster a positive department culture that supports operational excellence, employee engagement, and continuous improvement.
• Perform other related duties as assigned.

Benefits

• Opportunity for free or discounted tickets to shows, events, sports games, and much more
• Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands
• Competitive compensation package
• Opportunity to create lasting memories and friendships!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed