Operations Manager

Mochi Health•San Francisco, CA

21d•$130,000 - $150,000•Onsite

About The Position

Mochi Health is seeking a flexible, high-leverage Operations Manager to join their Ops team. This role is designed for a generalist operator who can move fluidly across projects, own ambiguous problems end-to-end, and utilize modern tools, including AI, to enhance productivity. The position will initially focus on supporting the buildout of Mochi's new insurance program, with opportunities to expand into areas such as customer retention, new program launches, and process improvement. The role involves close collaboration with various departments including Clinical Operations, Insurance, Pharmacy, Customer Service, Product, and Engineering, reporting to the Head of Operations. This position is ideal for someone who prefers breadth over specialization, is energized by tackling new challenges regularly, and enjoys building their own tools and automations.

Requirements

3+ years in operations, program management, or a generalist business role, ideally with exposure to fast-scaling or early-stage environments.
Track record of owning ambiguous projects end-to-end with minimal supervision.
Strong analytical skills - comfortable building metrics frameworks and dashboards, and using data to drive decisions.
Hands-on experience using AI tools (e.g., building prompts, workflows, or lightweight automations) to improve personal or team productivity; scripting or no-code tooling experience is a plus.
Excellent cross-functional collaboration skills; experience working with Engineering, Product, Clinical, and Customer-facing teams.
Comfort operating in ambiguity, switching context across projects, and building structure where none exists.

Nice To Haves

Healthcare or telehealth experience is a plus but not required.
MBA or graduate training is a plus but not required.

Responsibilities

Serve as a flexible operator across Ops priorities, initially supporting the implementation of Mochi's new insurance program (workflow design, documentation, credentialing coordination, and rollout support alongside the Insurance & Payer Operations team).
Transition fluidly onto new priority projects as they arise without needing a long ramp-up period.
Own individual workstreams end-to-end: define scope, build the plan, execute, and report on outcomes with minimal oversight.
Define and track key operational metrics for each project you support (e.g., conversion, retention, cycle time, error/denial rates, program adoption), and build reporting that gives leadership real-time visibility.
Build dashboards and recurring reporting cadences that make it easy for stakeholders to see program health at a glance.
Use data to identify where a process is breaking down and propose fixes before they become escalations.
Map existing operational workflows, identify inefficiencies, and redesign processes to reduce manual work and improve consistency.
Write and maintain SOPs for new and existing processes as programs move from pilot to steady-state.
Partner with functional leads (Clinical Ops, Insurance, Pharmacy, Customer Service) to implement process changes without disrupting day-to-day operations.
Identify repetitive or manual ops workflows that can be automated using AI tools, scripts, or no-code/low-code platforms.
Build and iterate on lightweight internal tools that streamline your own work and the work of the broader Ops team.