Operations Manager

RIZZETTA & COMPANY INC•Tampa, FL

6h•$63,000 - $67,000•Onsite

About The Position

The Operations Manager will be on property for a minimum of 40 hours per week and oversee day-to-day operations, maintenance, vendors, budgets, staff (if applicable), and community amenities. The role monitors activities at the Community Center, pool, and recreational facilities and schedules and oversees events. The manager handles resident keyfobs by appointment, monitors the community by vehicle at least two days per week for trash and other issues, and responds flexibly to after-hours emergency calls. The position requires broad awareness of residential community maintenance, security systems and procedures, applicable laws, and insurance claim processing and restoration work. The Operations Manager maintains operational records and manuals, including current drawings, reviews preventive maintenance records, inventories, purchases, and monthly utility invoices, and develops maintenance programs and budgets. The manager also supports the District Manager with contract bids and annual district budget preparation, and may explain the annual maintenance budget at monthly Board of Supervisors meetings. The role includes physical maintenance work and requires the ability to work collaboratively and autonomously, communicate effectively, provide customer service, enforce community rules tactfully, and comply with flexible scheduling. Work takes place in a variable indoor and outdoor environment. The employee must have a valid driver’s license, reliable transportation, and personal vehicle insurance with at least $100,000/$300,000 liability coverage.

Requirements

High school diploma or GED.
Ability to enforce rules, regulations, and policies tactfully and firmly and resolve problems or concerns.
Ability to interact effectively, courteously, and enthusiastically with people.
Excellent customer service skills and ability to establish and maintain good customer relations.
Ability to establish and maintain effective working relationships with other employees.
Ability to understand and follow simple oral and written instructions and communicate clearly, concisely, and consistently.
Proven ability to work collaboratively and autonomously.
Ability to learn new tasks.
Sufficient physical strength and agility to perform assigned tasks.
Ability to comply with flexible work schedules.
Ability to work one weekend day; usual schedules may be Tuesday through Saturday or Sunday through Thursday.
Ability to perform repetitive physical movements, including climbing, standing, stretching, twisting, bending, crouching, and kneeling.
Valid driver’s license and reliable transportation.
Personal vehicle insurance with minimum liability coverage of $100,000/$300,000.
Ability to perform physical labor and handle supplies and equipment weighing up to 50 pounds occasionally.
Ability to drive through the community at least two days each week.

Responsibilities

Maintain awareness of security systems, procedures, and policies, and assess and propose cost-effective ways to secure community facilities.
Assist the District Manager in reviewing bid documents for contractual services.
Monitor daily activities at the Community Center, pool, and recreational facilities; schedule and oversee events.
Handle resident keyfobs by appointment.
Oversee day-to-day operations, budgeting, vendor contracts, and supervision.
Arrange, solicit bids for, and supervise the work of outside contractors.
Assess property damage, neglect, and depreciation, and estimate repair or replacement costs.
Negotiate the purchase and bidding of contracted services.
Review preventive maintenance records, inventories, purchases, and monthly utility invoices on a regular schedule.
Maintain an operations and maintenance manual with current drawings.
Create and monitor the community’s annual maintenance budget and provide explanations at monthly Board of Supervisors meetings when needed.
Process insurance claims and coordinate related restoration work.
Train and supervise site staff and the maintenance team, if applicable, and be responsible for their work.
Maintain knowledge of local, state, and federal laws relevant to managed districts.
Respond flexibly to after-hours emergency calls.
Control maintenance-item inventory and prepare preventive maintenance programs.
Work with other maintenance staff, if applicable, to meet maintenance quality standards set by District Management.
Assist the District Manager in preparing the annual district operating budget.
Perform physical labor, including carrying and climbing ladders, grounds policing, and moving furniture.
Drive through the community at least two days per week to check for trash and other issues.