Operations Manager 1

Grifols•Springs, FL

20d

About The Position

The Operations Manager is a key member of the donor center leadership team, responsible for overseeing day-to-day operational performance to ensure donor safety, regulatory compliance, and achievement of production goals. The role provides direct leadership to frontline staff across donor floor operations and ensures center activities align with company standards, SOPs, and applicable regulatory requirements. The position assists with operational management of a Plasma Collection Center, including compliance, performance, and profitability. It acts on behalf of the Center Manager when they are absent and may manage the center alone for days at a time. This position manages employees in centers with over 50,000 liters. The Operations Manager oversees personnel, schedules, training, operational performance, production goals, quality goals, budgets, facility condition, equipment, freezer management, plasma shipments, donor recruitment, donor satisfaction, financial records, risk management, vendors, and special projects. The role works with the Center Manager and other center staff to identify and address deficiencies and implement improvements. Managers and supervisors may assign additional duties as needed.

Requirements

Bachelor’s degree or equivalent; a degree in Science, Business, Nursing, Finance, or a related field is preferred.
Typically requires 3 or more years of related experience in clinical or general business experience.
Ability to understand and assess FDA regulations.
Ability to maintain adequate plasma collection levels and adhere to quality standards.
Ability to motivate staff to achieve established goals and standards.
May be required to relocate.
Directly related experience, a combination of directly related education and experience, and/or competencies may be considered in place of stated requirements, depending on the assignment.

Nice To Haves

Supervisory experience preferred.
Experience in a medical and/or cGMP-regulated environment preferred.
Experience with plasma or whole blood preferred.

Responsibilities

Oversee all aspects of the donor center when the Center Manager is absent, including potentially managing the center alone for days at a time.
Collaborate with Training and Quality staff to ensure training and quality goals are met.
Coach employees through effective feedback delivered via Operations Supervisors.
Monitor and evaluate operations; work with the Center Manager to develop and implement action plans to maximize efficiency, and make critical decisions about modifications to those plans.
Handle personnel functions, including hiring, work assignment and direction, employee development and training, disciplinary actions, terminations, and personnel records.
Partner with the Center Manager on budget preparation and oversee the facility to achieve production targets and quality goals within the agreed cost structure.
Delegate to, monitor, and hold Operations Supervisors accountable for their performance.
Direct and supervise employees, including creating and managing work schedules.
Maintain the ability to perform all center tasks and fill in for production employees when needed.
Ensure employees keep the facility neat and clean and equipment in good working order.
Manage freezers, oversee plasma shipments and equipment failures, and respond appropriately to all freezer alarms.
Develop and implement donor recruitment advertising campaigns to improve production levels.
Maintain familiarity with and ensure compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, and cGMP.
Direct key personnel in donor selection, plasma collection, and manufacturing records to maintain production standards and regulatory compliance.
Build rapport with donors to support customer satisfaction and long-term donation.
Control center donor funds and ensure financial records are accurate and in order.
Keep the Center Manager informed of center irregularities and provide action plans to improve or correct deficiencies.
Minimize center liability through risk management reviews; investigate unsafe situations and complaints and implement corrective actions.
Direct and monitor outside vendors.
Review and monitor special projects for accuracy and timely completion.
Work with the Center Manager to implement the donor center's mission in the community.