Operations Manager

Thomas Keller Logistics Group•Vacaville, CA

6h•$90,000 - $100,000•Onsite

About The Position

Keller Warehousing & Co-Packing is seeking an experienced Operations Manager to oversee the day-to-day operations of a new warehouse in Vacaville, California. The role is responsible for driving performance in safety, customer service, productivity, employee development, and profitability. The Operations Manager leads warehouse teams, manages customer and vendor relationships, monitors operational and financial performance, and partners closely with the Director of Operations and other departments. The position drives continuous improvement and ensures company and customer expectations are met.

Requirements

Strong leadership, communication, coaching, and team-building skills.
Ability to develop employees and hold team members accountable while maintaining a positive and productive work environment.
Extensive knowledge of 3PL warehouse operations, including pallet-in/pallet-out, pick and pack, material fulfillment, inventory management, Warehouse Management Systems, and RF equipment.
Strong employee development and performance management skills.
Ability to gather and analyze information from multiple sources and make recommendations for improvement.
Strong problem-solving and decision-making skills.
Exceptional written and verbal communication skills.
Proficiency with Microsoft Excel and other business reporting and data analysis tools.
Experience with a Warehouse Management System and handheld scanners.
Forklift operating experience.
Ability to obtain Industrial Truck Certification through company-provided training.
Ability to obtain forklift trainer certification.
Willingness to work overtime, weekends, and holidays based on operational needs.
Ability to safely bend, reach, push, pull, twist, and stoop while following established safety and ergonomic practices.
Frequent use of hands, fingers, and wrists for computer work, document handling, and warehouse-related activities.
Must follow required safety procedures and wear required personal protective equipment, including safety footwear and other site-specific equipment.

Nice To Haves

Five years of 3PL warehouse management experience preferred.

Responsibilities

Oversee daily operations and overall performance of assigned warehouse locations.
Lead, coach, and develop warehouse teams, holding employees accountable for performance, attendance, safety, and job expectations.
Support hiring, onboarding, training, performance management, corrective action, and employee development.
Partner with assigned warehouse locations to quickly resolve operational and customer concerns.
Monitor productivity, labor, customer service, contractual requirements, and overall operational performance.
Develop and manage productivity metrics, warehouse management system reporting, and operational performance measures to identify labor trends and workflow inefficiencies.
Develop and maintain Standard Operating Procedures for assigned warehouse locations.
Lead continuous improvement initiatives, including Lean Six Sigma, Kaizen, and corrective action processes.
Manage equipment needs, labor costs, invoice approvals, revenue, expenses, and overall operational profitability.
Partner with the Director of Operations on financial reviews, forecasting, and variance analysis.
Conduct warehouse, safety, and inventory audits and ensure compliance with OSHA, company, customer, and applicable food safety requirements.
Lead ongoing training and development of team members to support individual growth and operational needs.
Support initial and recurrent forklift training and individualized retraining as needed.
Complete Behavior Based Observations and accident investigations, and proactively address safety and operational risks.
Maintain building safety and security plans in accordance with company and customer requirements.
Build strong customer relationships and ensure customer scorecard expectations are achieved.
Perform additional duties and responsibilities as assigned.