Operations Manager

Palm Harbor Homes•Amarillo, TX

26d

About The Position

The Operations Manager is responsible for completing all business processes and operations in the Retail Sales Center. In addition, the Operations Manager regularly meets with customers, inspectors, factory reps, and contractors while coordinating and scheduling improvements to reach a goal of 100% customer satisfaction. Bilingual-Spanish preferred.

Requirements

Evaluating PHV initial sales agreements against final finance documents.
Uses discretion to create final sales agreements to coincide with the finance documents.
During closings with customers, authority to make changes to sales agreements if there are issues at the closing table and then reprint and close customers with revised documents.
As part of the funding process, gather additional lender required items at their discretion in order to accomplish the funding of the deal for PHV.
Responsible for gathering bids through project completion.
Has discretion to identify best vendor for each individual project.
Has discretion to switch vendors if not satisfied with work quality or progress.
Has authority to alter scheduling of vendor work based on changes in customer or company priorities.
Responsible for holding vendors accountable to written work estimates if there are discrepancies.
Routinely search for recommended new vendors or for the elimination of poor quality vendors.
Routinely provide management with evaluation reports of both internal and external customers and made recommendations on process improvements.
Full autonomy to arrange, modify and authorize service via factories or vendors for the sole purpose of customer satisfaction and contract completion.
Has authority to alter schedule or scope of work for the above.
Responsible for direct communication with dissatisfied customers and negotiations with them as to solutions.
Escalate issues to upper management if cost is substantial or needs advice on how to communicate on a specific situation.
Make recommendations to management based on the facts when needing to reply to a customer or to a government body for conflict resolution.
Allowed to, at their discretion, update deal tracking and deal status reports based on their own assessment of the deal.
On their own judgement allowed to use company applications to update information missing from deals as seen fit.
Responsible for the proper review of costing for the payment of commissions.
Has authority for the entry of key information utilized for paying commissions.

Nice To Haves

Bilingual-Spanish preferred.

Responsibilities

Evaluating PHV initial sales agreements against final finance documents.
Creating final sales agreements to coincide with the finance documents.
Making changes to sales agreements during closings with customers if there are issues at the closing table and then reprinting and closing customers with revised documents.
Gathering additional lender required items during the funding process in order to accomplish the funding of the deal for PHV.
Gathering bids through project completion.
Identifying the best vendor for each individual project.
Switching vendors if not satisfied with work quality or progress.
Altering scheduling of vendor work based on changes in customer or company priorities.
Holding vendors accountable to written work estimates if there are discrepancies.
Searching for recommended new vendors or for the elimination of poor quality vendors.
Providing management with evaluation reports of both internal and external customers and making recommendations on process improvements.
Arranging, modifying, and authorizing service via factories or vendors for the sole purpose of customer satisfaction and contract completion.
Altering schedule or scope of work for customer service.
Directly communicating with dissatisfied customers and negotiating solutions with them.
Escalating issues to upper management if cost is substantial or advice is needed on how to communicate on a specific situation.
Making recommendations to management based on the facts when needing to reply to a customer or to a government body for conflict resolution.
Updating deal tracking and deal status reports based on assessment of the deal.
Using company applications to update information missing from deals.
Properly reviewing costing for the payment of commissions.
Entering key information utilized for paying commissions.