Operations Manager (Contingency Hire)

KBR, Inc.•Washington, DC

2d•$80,040 - $119,945•Onsite

About The Position

The Operations Manager provides leadership and oversight for day-to-day IT operations supporting Department of Defense programs. This position is responsible for managing technical personnel, ensuring operational readiness, maintaining service delivery performance, and overseeing enterprise IT operations in accordance with contractual requirements and DoD standards. The Operations Manager works closely with engineering, cybersecurity, and program management teams to ensure operational excellence, compliance, and customer satisfaction.

Requirements

Must be a U.S. Citizen. Active DoD Top Secret Security Clearance required.
High School Diploma or equivalent.
DoD 8570.01-M IAM Level II Certification
Must meet requirements in accordance with DoD 8140.01 for System Administration Core compliance as defined within the DoD Cyber Workforce Framework (DCWF).
Minimum of 10 years of demonstrated experience in IT operations utilizing IT Service Management (ITSM) best practices within a Federal Government environment.
Minimum of 10 years of demonstrated experience serving in a senior IT management role supporting Federal Government or Department of Defense (DoD) operations.
Demonstrated experience leading technical operations teams responsible for enterprise IT services, system administration, network operations, and customer support.
Proven experience managing personnel, operational performance, service delivery, and technical resources in a mission-critical environment.
Strong leadership, communication, organizational, and decision-making skills.

Nice To Haves

Experience supporting Department of Defense enterprise IT operations.
Demonstrated knowledge of ITIL/ITSM best practices, operational planning, cybersecurity compliance, and continuous process improvement.
Experience managing large-scale enterprise IT operations supporting multiple locations and mission-critical environments.

Responsibilities

Lead and manage daily IT operations supporting enterprise and mission-critical systems.
Oversee system administration, network operations, service desk activities, and operational support functions.
Ensure compliance with DoD cybersecurity requirements, DoD 8140.01 workforce standards, and contractual obligations.
Manage staffing, scheduling, operational metrics, and performance objectives.
Coordinate with Government customers, program management, engineering teams, and subcontractors to ensure successful mission execution.
Monitor operational performance, identify risks, and implement continuous process improvements.
Support operational planning, technical reviews, budgeting, reporting, and resource management.
Provide leadership, mentorship, and professional development for technical personnel while promoting operational excellence and customer satisfaction.