Operations Manager

Sky Zone • Santa Clarita, CA

21h • Onsite

About The Position

The Operations Manager leads daily park execution at Sky Zone, supervising Team Leads and frontline team members during scheduled shifts. This hands-on role balances coaching and accountability while overseeing staffing, guest flow, inventory, cleanliness, and operational efficiency. The Operations Manager collaborates with the General Manager on labor strategy, scheduling, and safety procedures, and adapts to real-time challenges to keep operations running smoothly.

The role supports a welcoming, safe, and positive guest experience from check-in to check-out, including leading guest recovery and supporting birthday parties, special events, and high-volume periods. It also helps maintain safety, facility cleanliness, operational compliance, and brand standards across the park. The position is onsite, full-time, and reports to the General Manager. The stated annual salary is $70,304, with an additional bonus opportunity.

Requirements

• At least 2–3 years of formal management or supervisory experience, including direct responsibility for leading teams.
• Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time.
• Strong communication skills, including giving feedback with care, building trust, and coaching in the moment.
• Comfort with scheduling, labor targets, and supporting operational goals.
• A hands-on leadership style and willingness to help solve problems and run shifts.
• Comfort using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Management or supervisory experience in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants.
• Ability to quickly learn and apply new operational systems.

Responsibilities

• Supervise Team Leads and frontline team members during scheduled shifts.
• Coach team members in real time to foster accountability, energy, and care.
• Support hiring, onboarding, and training efforts.
• Oversee daily park execution, including staffing, guest flow, inventory, and cleanliness.
• Collaborate with the General Manager on labor strategy, scheduling, and safety procedures.
• Adapt to real-time challenges to keep operations running smoothly.
• Ensure guests feel welcome, safe, and supported from check-in to check-out.
• Lead guest recovery when needed and train team members to respond with urgency and empathy.
• Support birthday parties, special events, and high-volume guest flow.
• Conduct safety walkthroughs and support compliance across all park zones.
• Maintain clean, well-functioning facilities and uphold brand standards.
• Lead by example to create a safe, play-filled environment.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan with company matching, subject to age and tenure eligibility requirements
• Additional bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed