Operations Manager 2 (Supply Chain/Logistics)

Penske•Cumru Township, PA

About The Position

Penske Logistics is seeking an Operations Manager to supervise drivers at one of its locations and lead staff in meeting customer requirements and Penske goals. The role leads teams in a dynamic operational environment, develops plans and executes them, manages resources to meet or exceed the site financial operating plan, and implements and maintains an incident-free safety culture. The manager oversees people, operations, finance, safety, customer experience and growth, and fleet and equipment. This includes developing associates and supervisors, meeting customer performance objectives, managing financial plans and reporting, improving safety and operating processes, identifying business opportunities and improving fleet utilization. Other projects and tasks may be assigned by the supervisor.

Requirements

4–6 years of related functional experience.
At least 3 years of managerial or supervisory experience with DOT-regulated positions.
High school degree or equivalent.
Proficiency with Microsoft Outlook, Word, Excel, Access, and PowerPoint.
Ability to build rapport and relationships with associates and external customers at all levels.
Efficient time-management and organizational skills, including follow-up and follow-through.
Ability to manage problems and make decisions independently.
Demonstrated ability to develop and execute an annual financial operating plan.
Ability to drive process improvement and lead change.
Ownership and responsibility for running an operation with a sense of urgency.
Strong written and oral communication skills, including presenting to others and active listening.
Regular, predictable, full attendance.
Willingness to travel as necessary, work the required schedule and at the specified location, complete a Penske employment application, submit to a background investigation, and undergo drug screening.
Ability to read, communicate verbally or in writing, remember and analyze information, and remember and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel and reach with hands and arms; and occasionally lift or move up to 25 lb (12 kg).
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Ensure supervisors and associates are trained, competent, and understand how their work supports customer objectives.
Recruit, hire, train, develop, and retain quality associates.
Maintain effective two-way communication and recognize team members’ excellence.
Build strong relationships with associates, customers, and supporting departments.
Meet or exceed customer key performance metrics and objectives.
Interact daily with local customers to understand existing and emerging needs.
Lead operational improvements, including route optimization, carrier selection, backhauls, and trailer loading.
Collaborate with other Penske sites to share best practices and leverage resources and assets.
Develop and execute the annual financial and operating plan.
Lead the operation with integrity to meet or exceed Business Plan targets.
Review operating metrics and the P&L, identify issues, and make timely adjustments.
Ensure customer billings and associate payroll are timely and accurate, validate payables and intercompany charges, and ensure other activities are accurately reflected in the P&L.
Lead by example to establish a safety culture.
Develop, execute, and assess continuous-improvement plans to reduce accidents and injuries.
Ensure associates understand individual and group safety responsibilities.
Identify and correct unsafe conditions, work processes, and behaviors.
Ensure compliance with applicable regulatory requirements, company policies, and procedures.
Coach through safety observations.
Identify opportunities for continuous improvement and challenge the status quo.
Track and record value delivered to the customer.
Identify profitable business opportunities for the customer and Penske.
Use metrics to monitor and maximize customer efficiencies and achieve cost savings.
Improve fleet and equipment utilization, maintenance availability, and fuel efficiency.
Contribute to equipment specifications at start-up and renewal.
Build working relationships with the local PTL district and equipment vendors.
Complete other projects and tasks as assigned by the supervisor.