Operations Manager 1 (Supply Chain/Logistics)

Penske•Avondale, AZ

About The Position

Penske Logistics is seeking an experienced leader to supervise drivers and lead staff at a transportation and logistics operation. The Operations Manager provides leadership to ensure customer requirements are met while achieving Penske’s goals and objectives. The role leads teams in a dynamic operational environment, develops plans and executes them, manages resources, meets or exceeds the site’s financial operating plan, and maintains an incident-free safety culture. The position oversees people, operations, financial performance, safety, customer experience, and fleet assets. It includes developing and retaining associates, meeting customer performance metrics, improving logistics processes, preparing and managing financial plans, ensuring accurate financial records, promoting regulatory compliance and safe work practices, identifying customer and business opportunities, and improving fleet utilization and efficiency. The schedule is first shift, Monday through Friday, 7 a.m. to 5 p.m., with flexibility as needed to cover business needs. The stated salary range is $85,600–$115,600. The role requires regular, predictable, full attendance and willingness to travel as necessary. Physical requirements may include standing, walking, sitting, using hands to handle objects, reaching, and occasionally lifting or moving up to 25 pounds.

Requirements

4–6 years of related functional experience.
At least 3 years of managerial or supervisory experience with DOT-regulated positions.
High school diploma or equivalent.
Proficiency with Microsoft Outlook, Word, Excel, Access, and PowerPoint.
Ability to build rapport and relationships with associates and external customers at all levels.
Time-management and organizational skills, including follow-up and follow-through.
Ability to manage problems and make independent decisions.
Demonstrated ability to develop and execute an annual financial operating plan.
Ability to drive process improvement and lead change.
Ownership and responsibility for running operations with a sense of urgency.
Strong written and verbal communication, presentation, and active-listening skills.
Regular, predictable, full attendance.
Willingness to travel as necessary, work the required schedule, and work at the specified location.
Must complete the Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift or move up to 25 pounds.
Vision abilities including close, distance, and peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

Bachelor’s degree preferred.
Previous transportation leadership experience managing a mid-size to large team.
Experience training and developing associates.
Experience with metrics and strong knowledge of DOT regulations.
Experience overseeing CDL Class A drivers and equipment.
Preferred experience with driver tracking, hours of service (HOS), routing, and ensuring on-time deliveries.
Experience with data auditing, field observation, and positive coaching techniques.
Strong communication and engagement skills; organized, detail-oriented, professional, approachable, responsive, and able to work as a team player.

Responsibilities

Lead supervisors and associates, ensuring they are trained, competent, and understand how their work supports customer objectives.
Recruit, hire, train, develop, and retain quality associates.
Maintain effective two-way communication and recognize team members’ contributions.
Build and sustain relationships with associates, customers, and supporting departments.
Meet or exceed customer key performance metrics and objectives, and communicate daily with the local customer about current and emerging needs.
Lead operational improvements, including route optimization, carrier selection, backhauls, and trailer loading.
Collaborate with other Penske sites to share best practices and leverage resources and assets.
Develop and execute the annual financial and operating plan, and lead the operation to meet or exceed business plan targets.
Monitor operating metrics and the P&L, identify issues, and make timely adjustments.
Ensure customer billings, associate payroll, payables, intercompany charges, and other P&L activities are timely and accurate.
Lead a safety culture by personal example and develop, execute, and assess plans to reduce accidents and injuries.
Ensure associates understand their individual and group safety responsibilities; identify and correct unsafe conditions, processes, and behaviors.
Ensure compliance with applicable regulatory agencies and company policies and procedures; coach through safety observations.
Identify continuous-improvement opportunities and challenge the status quo.
Track and record value delivered to customers, identify profitable business opportunities, and use metrics to improve customer efficiencies and cost savings.
Improve fleet and equipment utilization, maintenance availability, and fuel efficiency.
Contribute to equipment specifications during start-up and renewal, and build relationships with the local PTL district and equipment vendors.
Perform other projects and tasks as assigned by the supervisor.