Operations Manager

HUNGRY Marketplace•Denver, CO

3h•$75,000 - $85,000

About The Position

The Operations Manager owns day-to-day execution of catering, delivery, and event operations in an assigned HUNGRY market. The role manages the logistics behind orders and events, coordinates the local Captain network, and partners with Sales and Food Partner Management to ensure client meals and events are delivered as promised. Most Captains engage as independent contractors, although arrangements vary by client and account needs. The Operations Manager also has full people-management responsibility for direct HUNGRY employees supporting the market, including Hub Operators, onsite General Managers, and Hospitality Associates. The role personally owns hub readiness and manages market administrative operations, including time and attendance, expenses, purchasing and receiving, and inventory reporting. It requires an organized, detail-oriented, proactive person who can solve problems in real time in a fast-paced field environment. The position includes regular travel within the assigned market to client sites, events, and hubs. Early morning, evening, and weekend availability is required according to the market's event and delivery calendar. Compensation is $75,000–$85,000, dependent on experience. Benefits listed include unlimited paid time off, medical, dental and vision insurance, a 401(k) that is currently not matching, employer-paid life and disability insurance, company-sponsored telemedicine and tele-mental-health benefits, and equity incentives or stock options.

Requirements

2 to 3+ years of experience in an operations role; catering, food service, hospitality, or logistics experience is preferred.
Experience directly managing and developing employees, including hiring, coaching, and performance management.
Experience planning and coordinating a contractor-based or gig workforce, and ability to navigate contractor relations.
Hands-on experience with live event execution and logistics management.
Ability to manage multiple priorities and adapt quickly in a fast-paced, deadline-driven environment.
Working knowledge of food safety and sanitation standards.
Ability to lift, move, and transport catering equipment and supplies as needed.
Excellent written and verbal communication skills and ability to collaborate with cross-functional teams.
Experience with administrative operations such as time and attendance systems, expense reporting, and purchasing and receiving workflows.
Availability for early mornings, evenings, and weekends as required by the market's event and delivery calendar.
Ability to travel regularly within the assigned market to client sites, events, and hub locations.

Nice To Haves

Experience operating in a multi-site or market-based operations role.
Food Safety Certification (ServSafe or equivalent).
Experience partnering directly with a sales team on client-facing execution.
Valid driver's license, where required by market.

Responsibilities

Own day-to-day catering, delivery, and event operations across the assigned market.
Plan and coordinate the local Captain network, including assigning gigs, setting logistics, and communicating expectations for on-time, accurate execution.
Recruit and onboard Captains and connect them with service and food safety training.
Partner with Sales and Food Partner Management to ensure a smooth handoff from booking to execution.
Oversee hub readiness, including supplies and equipment, uniform inventory, contractor check-in and dispatch flow, cleanliness, and organization.
Build and manage logistics plans, contractor scheduling coverage, and inventory for daily and event-based operations.
Manage local vendor and logistics relationships that support hub and delivery operations.
Monitor service quality in real time and proactively flag and resolve operational risks.
Track and report market-level operational metrics, including on-time performance, service issues, and cost, to the National Director of Operations.
Maintain food safety and workplace safety compliance across the market.
Lead, coach, and hold accountable direct HUNGRY employees, including Hub Operators, onsite General Managers, and Hospitality Associates.
Hire, onboard, and train onsite service staff to HUNGRY hospitality and service standards.
Manage direct-report performance through check-ins, coaching, and corrective action when needed.
Build a culture of ownership, urgency, and hospitality-first service among the market employee team.
Complete assigned administrative responsibilities, including time and attendance tracking, expense management, purchasing and receiving, and inventory reporting.
Maintain accurate, timely records supporting payroll, budgeting, and audit needs.