Operations Manager

AIT Worldwide Logistics, Inc.•Wrentham, MA

About The Position

The Operations Manager (High Value) will oversee our High Value teammates that consist of both procurement teammates and customer service. This role will be responsible for ensuring we are covering shipments, following our SOPs, communicating updates to customers, and continuing to grow our portfolio of High Value carriers. Ensures the organization complies with all AIT policy and standards.

Requirements

High School Diploma or GED required.
2+ years work experience in operations with direct management of high value shipments or risk-sensitive freight required.
5+ years work experience in high value freight shipments, carrier sales and customer service required.
3+ years working in a team management environment required.
Ability to problem solve and make independent decisions
Knowledge working with MS Word, Excel, Powerpoint and Teams
McLeod operating system.
Knowledge of "Highway" platform utilized for carrier onboarding and monitoring
Knowledge of Risk Management & Compliance in High Value Freight.
Must have excellent customer service and leadership skills.
Must have negotiation skills and manage a budget.

Nice To Haves

Some College/Associate's Degree preferred.
Bachelor's Degree in supply chain, logistics, or related field highly desirable.
10+ years work experience in quoting, routing, and freight brokerage preferred.

Responsibilities

Hire, train, coach, and develop the High Value Operations team to meet company expectations and individual goals; manage underperformance as necessary.
Oversee and manage the escalation and resolution of issues related to high value shipments, ensuring timely and effective handling.
Strategically develop partnerships with carriers specializing in high value freight; build and maintain a dynamic, compliant carrier network.
Collaborate with Account Management and AIT Station Leadership to align with top customers and ensure exceptional service for high value shipments.
Drive and manage an effective pipeline of high value carriers; expand portfolio and ensure alignment with customer requirements and risk standards
Provides leadership and support to teammates and conducts weekly employee reviews that includes coaching and performance KPIs.
Lead and empower direct reports to negotiate offers and provide pricing guidance for high value shipments.
Identify and present process enhancements to improve quality, efficiency, and security for high value operations.
Performs other duties as assigned
Complies with all policies and standards