Operations Manager - Spring House, PA
About The Position
The Operations Manager oversees day-to-day business operations, drives process improvement initiatives, and ensures efficient delivery of services across programs, projects, and support functions. The role partners with leadership, clients, and cross-functional teams to optimize performance, improve operational effectiveness, manage resources, and support strategic business objectives. The ideal candidate is a proactive leader with strong operational, analytical, and stakeholder management skills who thrives in a fast-paced environment. On-site presence and requirements may change depending on client needs. SOX control responsibilities may be part of this role where applicable.
Requirements
- Bachelor's degree in Business Administration, Operations Management, Engineering, Project Management, Supply Chain, or a related field.
- 5+ years of experience in operations management, program management, project management, facilities management, construction management, or a related field.
- Demonstrated experience managing cross-functional teams, operational processes, and performance metrics.
- Strong knowledge of business operations, process improvement, budgeting, forecasting, and resource management.
- Experience developing and analyzing KPIs, dashboards, and operational reports.
- Proficiency in Microsoft Office Suite, particularly Excel and Power BI, and experience with enterprise business systems.
- Strong leadership, analytical, organizational, and problem-solving skills.
- Excellent communication, stakeholder management, and client relationship skills.
Nice To Haves
- PMP, Lean Six Sigma, PMI, IFMA, or other relevant professional certifications.
Responsibilities
- Lead and manage operational activities to ensure efficient and effective service delivery.
- Develop, implement, and continuously improve operational processes, procedures, and performance standards.
- Monitor operational performance, KPIs, budgets, forecasts, and resource utilization.
- Drive process improvement initiatives focused on efficiency, quality, scalability, and client satisfaction.
- Coordinate cross-functional teams to support successful execution of programs, projects, and business initiatives.
- Identify operational risks and develop mitigation strategies to support business continuity and performance objectives.
- Prepare and present operational reports, dashboards, and performance analyses to leadership and clients.
- Manage vendor relationships, contracts, and service delivery performance where applicable.
- Support workforce planning, capacity management, and operational resource allocation.
- Ensure compliance with company policies, client requirements, and regulatory standards.
- Foster a culture of collaboration, accountability, continuous improvement, and operational excellence.
- Support strategic planning initiatives and contribute to business growth objectives.
Benefits
- A healthy, productive, and flexible working environment that respects work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
