Operations Manager

Bully Pulpit International•San Francisco, CA

26d•$75,000 - $100,000•Hybrid

About The Position

In this role, you’ll be an expertly organized and strategic professional as Operations Manager to three executives at BPI in varying capacities. This position plays a crucial role in enabling BPI leadership to work efficiently and focus on strategic priorities. Responsibilities for the role go beyond task completion—you’ll serve as a key operational partner who helps proactively manage daily, weekly, and long-term calendars and logistics for executives. Imperative to the success of our thriving culture, you’ll support our internal operations team in maintaining the SF Office culture. You’ll have the opportunity to work with individuals across all levels of the organization, particularly with our executive leadership based in SF and existing executive support team, reporting directly to the Senior Director of Culture and Operations. The ideal candidate will have excellent organizational and communication skills, a proactive mindset, be very detail-oriented and demonstrate the ability to anticipate needs while handling a wide range of responsibilities with discretion and efficiency in a fast-paced environment.

Requirements

4-7 years of relevant experience, preferably as an executive assistant or in an internal operations role with a proven track record of managing multiple complex calendars in a fast-paced environment.
Demonstrated ability to maintain flexibility and responsiveness outside of core business hours to handle time-sensitive travel or scheduling emergencies.
Proven ability to prioritize and handle multiple assignments while maintaining a commitment to deadlines and long-term goals.
Exceptional organizational and time management skills.
Strong interpersonal and communication skills with a high level of intuition and discretion.
Thrives working in a collaborative and fast paced environment while juggling multiple projects and conflicting timelines.
Ability to anticipate needs and proactively address issues with a problem-solving mindset.

Responsibilities

Provide expert-level administrative support to high-level BPI executives, working alongside our existing operations assistants.
Proactively manage complex schedules and calendar appointments (both internal and external) and prioritize competing demands based on urgency and importance.
Align core working hours to CT while maintaining the flexibility to handle urgent scheduling adjustments outside of standard hours.
Schedule and confirm internal meetings, including 1:1s and team meetings, and coordinate with external stakeholders for client and vendor meetings.
Be mindful of US and international time zones and build in adequate time for preparation, travel, and breaks to ensure sustainable pacing when scheduling.
Coordinate domestic and international travel logistics, including flights, hotels, and ground transportation.
Submit weekly hours and manage monthly expense reports, ensuring accuracy, timeliness, and compliance with internal policies.
Serve as a strategic partner by conducting light research and assisting with presentation materials.
Provide end-to-end trip support, including detailed itinerary development, managing last-minute logistics adjustments, and ensuring seamless transitions while executives are traveling.
Proactively take initiative on operational tasks by building strong relational alignment with executives, intuitively understanding their priorities, and bringing the energy needed to drive daily tasks forward before being asked.
Be a champion of BPI culture and collaborate with and engage with leadership in planning activities, calendars and the organization of events and operations tasks as needed.