Operations Manager - Champion

Fitness Connection•Spring, TX

7d•Onsite

About The Position

Fitness Connection is hiring an Operations Manager for its Spring, Texas club. The Operations Manager ensures smooth club operations, optimizes operational tasks, maintains a clean and safe facility, and supports a high-quality member experience. This role leads the Connection Specialist and Kids Club teams and is part of the single-club leadership team, directly supervising some hourly teammates. The Operations Manager leads and develops teammates, oversees club and Kids Club opening and closing, monitors operational standards and safety, coordinates cleaning and maintenance, and manages daily banking controls. The role also oversees ProShop presentation, retail sales, inventory, and promotions, while supporting member engagement and retention. Work hours may range from 5 a.m. to 12 p.m. and may include evenings, weekends, and early mornings according to business needs. The role may require covering related hourly positions, travel for meetings or assistance at another location, and performing physical activities such as standing, walking, sitting, lifting, bending, squatting, and reaching. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
At least one year of proven operations management experience; experience in fitness or related service industries is preferred.
Demonstrated ability to lead and motivate a diverse team.
Strong problem-solving skills, attention to detail, and ability to manage multiple priorities.
Excellent verbal and written communication skills.
Flexibility to work varying shifts, including evenings, weekends, and holidays.
Proficiency with technology systems, including management software and Microsoft Office.
Valid state driver’s license and clean driving record.
Successful completion of a criminal background check as a term of employment.
Fluent written and spoken English.

Nice To Haves

Background in the fitness or a related service industry.
Spanish language skills.

Responsibilities

Lead, coach, and hold the sales team accountable for club operational and member engagement results.
Recruit, hire, and promote non-sales teammates in partnership with the Club Manager.
Develop and train new teammates on systems and processes; identify high-potential talent; set goals; recognize strong performance; and provide coaching and feedback.
Maintain consistent people practices and take appropriate action as needed.
Create sales schedules to ensure accurate coverage and efficient labor use, and submit them for Club Manager approval.
Oversee daily, weekly, and monthly club operations and follow up on operational standards.
Ensure the club and Kids Club open and close properly and on time.
Monitor operational procedures and standards to improve efficiency and effectiveness.
Ensure the club is clean, report maintenance and cleaning issues, and order janitorial and maintenance supplies as needed.
Supervise and communicate with the Cleaning Team or Supervisor to meet company and regulatory cleanliness standards.
Conduct safety drills and update emergency response procedures.
Oversee gym equipment and facility maintenance and repairs.
Report member and teammate incidents according to company procedures and coordinate with designated company leads.
Ensure accurate and timely daily bank deposits, drawer counts, and shift reports.
Maintain a clean, organized, and well-maintained ProShop and support retail sales and promotions.
Work with the Club Manager to set daily supplement sales goals and determine retail order quantities.
Conduct daily and month-end retail inventories and manage inventory controls, including securing storage and reconciling incoming merchandise.
Maintain at least a 25% profit margin on retail sales.
Engage with members in accordance with the company’s EPIC Core Values and proactively address their needs.
Implement and monitor initiatives to retain and satisfy members, and maintain a welcoming, clean, and safe club environment.
Gather member feedback and check and respond to Medallia surveys at least three days per week.
Oversee Lost and Found items and their storage.
When business needs require, cover related hourly teammate roles, including Kids Club and Connection Specialist duties.
Travel as needed for regional or national meetings or to assist at another location.