Operations Manager
Innovative Staff Solutions, Inc.•Mattoon, IL
•Onsite
About The Position
The Operations Manager is responsible for leading and managing the operational aspects of the credit union, including branch operations, lending, IT services and member programs. The Operations Manager reports to and works collaboratively with President/CEO to ensure cohesive operations throughout the branch. In summary, the Operations Manager is an executive role that combines expertise, operational management and strategic planning to ensure the credit union operates efficiently while delivering exceptional service to credit union members.
Requirements
- Proficiency in financial technologies, operational systems and lending tools.
- Strong problem-solving, decision making and solution-oriented skills to drive operational efficiency and member satisfaction.
- More than 5 years in credit union or banking operations with team or branch management experience for at least 2 years.
Nice To Haves
- Bachelor's degree preferred
Responsibilities
- Provides exceptional member service. Proficient in all aspects of member service including deposits, withdrawals, opening accounts and facilitating member account needs.
- Direct and supervise operational staff, including training, scheduling of front-line staff, supervision of front-line staff, providing guidance and training about credit union policies and procedures to staff.
- Loan officer duties include full spectrum of lending skills from answering member questions about loans to accepting and processing loan applications, decisioning loan requests, completing loan papers and finalizing loan with members. Also included is monitoring loan delinquency and speaking to members about their delinquent loans.
- Responsible for supervision of ACH transactions including setting up ACH payments for loans, daily ACH balancing. Other duties include posting district payroll deduction batches.
- Maintain up-to-date knowledge of credit union policies and procedures and how they relate to federal and state regulations including NCUA and IDFPR while ensuring all operations comply with applicable laws.
- Completes other duties as assigned including special projects.
Benefits
- Health Insurance up to $900 per month
- IRA Contribution: 7.5% of salary deposited to IRA account at credit union
- Life Insurance: 2X annual salary up to maximum of $200,000 (after 6 months)
- 10 days paid vacation
- 30 days paid sick leave per year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
