Operations Manager

Labcorp•Winston-Salem, NC

19d•Onsite

About The Position

Labcorp is seeking an Operations Manager to join our team in Winston Salem, NC. This role involves managing health system project milestones, timelines, and deliverables to ensure contractual obligations are met. The Operations Manager will indirectly supervise and develop laboratory operations staff, provide performance coaching, and implement workflow improvements and cost reduction strategies. Key responsibilities include tracking KPIs, identifying root causes for variances, and leading corrective action planning. The role also requires collaboration with various internal teams (Supply Chain, Science & Technology, Quality Management, Regional Labs) and serving as an operational liaison with health system laboratory managers and hospital leadership. The Operations Manager will lead the implementation of new processes and technologies, prepare operational status reports, and build strong relationships with stakeholders and vendor partners. The goal is to cultivate a high-performing operational team culture aligned with Labcorp's standards of quality and service excellence.

Requirements

Bachelor’s degree in Chemical or Biological science, Clinical Laboratory Science or Medical Technology
ASCP or AMT certification
5 years or more of clinical laboratory operations experience
2 years or more in a supervisory or project coordination role supporting a health system.

Nice To Haves

PMP or Six Sigma Green Belt
Strong organizational and project management abilities
Demonstrated people leadership and coaching skills
Proficiency in operational data reporting and analytics
Excellent written and verbal communication

Responsibilities

Manage and track health system project milestones, timelines, and deliverables in direct alignment with MSA commitments, ensuring all contractual obligations are met on time and within scope
Indirectly supervise and develop laboratory operations staff across assigned health system sites, providing performance coaching, mentorship, and accountability to build high-performing and engaged teams.
Partner with the Sr Director and Regional Directors to implement workflow improvements, standardization initiatives, and cost reduction strategies; translate strategic directives into actionable site-level plans.
Track KPIs and quality metrics across assigned sites, identify root causes for variances, and lead corrective action planning to ensure consistent achievement of operational and financial targets.
Collaborate with Supply Chain, Science & Technology, Quality Management, and Regional Lab teams to coordinate resources, resolve operational challenges, and execute initiatives on schedule.
Serve as a day-to-day operational liaison with health system laboratory managers and hospital leadership, proactively communicating progress, surfacing issues, and escalating appropriately to the Sr Director and Regional Directors
Lead site-level implementation of new processes, technology deployments, and service line expansions, ensuring staff readiness, adoption, and minimal disruption to laboratory operations.
Prepare and deliver regular operational status reports, project updates, and performance summaries for internal leadership and external health system stakeholders.
Collaborate closely with Regional Directors, Sr. Director of Health Systems, Quality Management, Supply Chain, and Sourcing & Procurement teams.
Build and maintain productive working relationships with hospital laboratory managers, department supervisors, health system administrative contacts, and vendor partners to facilitate smooth operations and long-term partnership success.
Build trusted client relationships, and cultivate a high-performing operational team culture aligned with Labcorp's standards of quality and service excellence.