Operations Manager - Valet and Garage Parking

Reimagined Parking • Miami, FL

12d • $80,000 - $90,000 • Onsite

About The Position

The Operations Manager leads multiple valet and garage parking operations in New York City and surrounding boroughs, working onsite at various locations throughout the week. The role focuses on delivering exceptional customer service and managing personnel, location profitability, revenue generation, direct marketing, event logistics, client relationships, business development, and team development. Parking operations management experience is required.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• Proven experience in the parking management industry, with at least 5 years in a leadership role.
• Strong focus on customer service and client satisfaction.
• Proficiency in location profit and loss analysis.
• Demonstrated experience in revenue generation and direct marketing.
• Client relationship management skills.
• Business development and strategic thinking abilities.
• Leadership and team-building skills.

Nice To Haves

• Event management experience.

Responsibilities

• Ensure an exceptional and seamless customer experience for every parker.
• Recruit, train, and develop a high-performing team; provide leadership and mentorship and set clear goals and expectations.
• Analyze financial data for assigned parking locations to inform budgeting, pricing, and resource-allocation decisions, and implement cost-control measures to maximize profitability.
• Identify revenue opportunities and implement strategies to meet revenue goals, including pricing, customer acquisition, and cost-effective operations.
• Develop and execute marketing campaigns to attract new customers and retain existing ones, using various channels to increase brand visibility.
• Coordinate parking logistics for special events and venues and ensure seamless operations during high-traffic periods.
• Maintain excellent client relationships, respond to inquiries, address concerns proactively, and meet or exceed client expectations.
• Identify business opportunities and partnerships, expand the client base, and explore additional revenue streams.
• Foster professionalism, accountability, and teamwork, and train staff to provide exceptional customer service.

Benefits

• Annual discretionary incentive plan designed to align pay with performance.
• 20 days of paid time off and 8 paid holidays.
• Medical, dental, and vision coverage for employees and their families.
• Company-paid basic life insurance and short-term disability insurance, with additional coverage options for loved ones.
• 401(k) plan with employer match and immediate vesting.
• Employee Assistance Program with behavioral health care for employees and family members.
• Parental and caregiver leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager