Operations Manager

Peak Industrial Inc • Pacific, WA

11d • Onsite

About The Position

The Operations Manager is charged with managing repairs, installations and daily workflow for a team of service employees. This individual will reinforce a culture that promotes safety, customer service, accountability, teamwork, quality, and continuous learning and improvement. The successful candidate will report directly to the Director of Regional Operations.

Requirements

• Demonstrated success in continuous improvement activities and Lean concepts
• 5+ years of experience managing people in a shop environment, including recruiting and development of technicians and support staff
• Excellent computer skills, including Microsoft Office expertise (Excel, Word, Outlook, Teams, etc.)
• Proficiency in harvesting and interpreting data to identify trends that impact profitability
• Use information to make strategic recommendations
• Create and maintain effective working relationships with co-workers and the public.
• Excellent verbal and written communications skills, and a sense of urgency in identifying and responding to high priority situations
• Professional attitude with ability to motivate, and lead effectively

Nice To Haves

• Associate or bachelor's degree in technical or business-related field
• Operations management within the transportation or construction industry

Responsibilities

• Foster a culture of safety at all times and with all employees
• Develop, analyze, and review a variety of daily production reports to drive operational performance
• Apply continuous improvement efforts across shop operations, efficiency, culture, productivity, and work quality
• Implement training programs in conjunction with OEMs to advance technician skills and expertise
• Drive daily production through the shop by planning for and allocating proper resources to exceed customer requirements and company revenue targets
• Supervise staff to include hiring, training, evaluating performance, and providing feedback to employees
• Oversee and develop leadership skills in shop supervision to drive performance of company productivity, culture, and quality standards.
• Identify opportunities and provide strategic recommendations for local and regional revenue growth.
• Work with staff to understand customer dynamics, principles of negotiation, and de-escalation in resolving customer concerns.
• Collaborate with other site managers and internal departments to develop company-wide service and productivity best practices

Benefits

• Competitive salary; DOE
• Affordable Medical, Dental, Vision
• 401k Retirement Planning w/ company match
• Unlimited Paid Time Off (PTO)
• Paid training
• Opportunity for growth and development
• M-F schedule (some OT); paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree