Operations Manager

Acosta•Toronto, ON

14d

About The Position

The Operations Manager will oversee and manage all aspects of a program related to Field Personnel and the Operational components behind it. This would include but not limited to: interviewing, onboarding and training field personnel, performance managing and development of field personnel, creating and maintaining personnel records to include sales performance, in-store behavioural assessment, administering any necessary counselling/corrective action and monitoring reporting and training compliance. The Field Operations Manager collaborates with internal stakeholders, and overall ensures the program runs smoothly. This position will work closely with the Internal Operations and Onboarding teams as well as manage the off-boarding process aligning with internal stakeholders such as HR and Payroll. The will work directly with the National Field Manager to consistently performance manage SECs, as well as ensure completion of all reporting and compliance of Mosaic and client established expectations.

Requirements

Experience in operations management.
Experience with field personnel management.
Proficiency in interviewing, onboarding, and training.
Skills in performance management and development.
Ability to create and maintain personnel records.
Experience with sales performance tracking and behavioral assessments.
Capability to administer counseling and corrective actions.
Experience in monitoring reporting and training compliance.
Strong collaboration and communication skills.
Experience working with HR and Payroll departments.
Familiarity with compliance and client expectations.

Responsibilities

Oversee and manage all aspects of a program related to Field Personnel and the Operational components behind it.
Interviewing, onboarding and training field personnel.
Performance managing and development of field personnel.
Creating and maintaining personnel records to include sales performance, in-store behavioural assessment.
Administering any necessary counselling/corrective action.
Monitoring reporting and training compliance.
Collaborate with internal stakeholders to ensure the program runs smoothly.
Work closely with the Internal Operations and Onboarding teams.
Manage the off-boarding process aligning with internal stakeholders such as HR and Payroll.
Work directly with the National Field Manager to consistently performance manage SECs.
Ensure completion of all reporting and compliance of Mosaic and client established expectations.