Operations Manager

Pennant Group • McFarland, WI

2d • Onsite

About The Position

McFarland Villa Assisted Living is seeking a compassionate, organized, and driven Operations Manager to help lead our community and support exceptional resident care. In this role, you'll partner closely with the Executive Director to ensure a welcoming, safe, and home-like environment for residents while fostering a positive workplace culture for team members. This is an excellent opportunity for a leader who is passionate about senior living, team development, customer service, and operational excellence. As the Operations Manager, you will help oversee the daily operations of our assisted living community while supporting residents, families, and employees.

Requirements

• Meets all education requirements established by state assisted living regulations.
• Ability to obtain and maintain Assisted Living Executive Director certification within required timelines.
• Strong leadership, communication, and problem-solving skills.
• Ability to work independently and make sound decisions in a fast-paced environment.
• Professional demeanor with a passion for serving seniors.

Nice To Haves

• Leadership experience in assisted living, healthcare, senior living, long-term care, hospitality, or a related field.
• Experience supervising staff and managing daily operations.
• Knowledge of assisted living regulations and compliance standards.

Responsibilities

• Promote a warm, supportive, and resident-centered environment.
• Build positive relationships with residents, families, and community partners.
• Respond promptly and professionally to resident and family concerns.
• Participate in resident service planning and customer service meetings.
• Identify opportunities to enhance resident satisfaction and quality of life.
• Foster a culture of teamwork, accountability, and exceptional customer service.
• Support recruitment, onboarding, training, and retention efforts.
• Coach and mentor team members to achieve their highest potential.
• Promote open communication and employee engagement.
• Recognize achievements and support staff development.
• Assist the Executive Director with daily operations and strategic goals.
• Ensure staffing levels appropriately meet resident needs and regulatory requirements.
• Monitor community performance related to resident satisfaction, occupancy, and staff retention.
• Oversee ongoing staff education and required documentation.
• Support community marketing and outreach initiatives.
• Ensure compliance with Resident Rights, HIPAA, and all applicable assisted living regulations.
• Assist with maintaining survey readiness and regulatory compliance.
• Support workplace safety initiatives and injury follow-up procedures.
• Help maintain a safe, attractive, and secure community for residents, visitors, and staff.

Benefits

• At McFarland Villa, we are committed to creating an environment where residents feel at home and employees feel valued. Join a team that leads with compassion, embraces teamwork, and is dedicated to enriching the lives of those we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree