Operations Manager - Outbound - West Coast Omni Center

Nordstrom•Riverside, CA

16h

About The Position

The Operations Manager is a seasoned leader who leads and develops teams in support of business strategy, processes, policies, and procedures. The role is responsible for delivering on the overall customer promise and driving results through coaching, performance management, and monitoring results. It also meets financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions. The role supports business strategy and drives results for safety, quality, and performance; leads and develops a team of about 20 employees; recruits, selects, onboards, and trains employees; drives associate results through coaching, counseling, and performance feedback; and owns process improvement through problem-solving, project management, and continuous improvement methodologies. It also drives KPI metrics, 4DX, and facility performance scorecards.

Requirements

5+ years of warehouse experience in a managerial role.
Proven capability in identifying and implementing continuous improvement actions that deliver measurable improvements to cost, service, and quality.
Demonstrated capability in developing others and growing leadership competencies in direct reports.
Strong knowledge of warehousing Key Performance Indicators (KPIs).
Hands-on experience with warehouse management software and databases.
Ability to analyze data and determine actions based on improvement opportunities.
Excellent verbal and written communication skills.

Responsibilities

Support business strategy and drive results for overall safety, quality, and performance.
Lead, develop, and grow the performance of a team of about 20 employees.
Recruit, select, onboard, and train employees.
Coach, counsel, and discipline warehouse associates; plan and monitor performance and provide feedback.
Develop professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Own process improvement efforts through problem-solving, project management, and continuous improvement methodologies.
Meet warehouse financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.
Drive KPI metrics, 4DX, and facility performance scorecards.