Operations Manager - Outbound - West Coast Omni Center
About The Position
The Operations Manager is a seasoned leader responsible for leading and developing teams in support of business strategy, processes, policies, and procedures. The role delivers on the overall customer promise by driving results through coaching, performance management, and monitoring. It also meets financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions. The position leads a team of about 20 employees, recruits and develops staff, drives safety, quality, and performance, and owns process-improvement efforts using problem-solving, project-management, and continuous-improvement methodologies. It also drives KPI metrics, 4DX, and facility performance scorecards.
Requirements
- 5+ years of warehouse experience in a managerial role.
- Proven capability in identifying and implementing continuous-improvement actions that deliver measurable improvements to cost, service, and quality.
- Demonstrated ability to develop others and grow leadership competencies in direct reports.
- Strong knowledge of warehousing Key Performance Indicators (KPIs).
- Hands-on experience with warehouse management software and databases.
- Ability to analyze data and determine actions based on improvement opportunities.
- Excellent verbal and written communication skills.
Responsibilities
- Support the business strategy and drive results for overall safety, quality, and performance.
- Lead, develop, and grow the performance of a team of about 20 employees.
- Recruit, select, onboard, and train employees.
- Coach, counsel, and discipline warehouse associates; plan and monitor performance and provide feedback.
- Develop professional and technical knowledge by attending educational workshops, reviewing publications, establishing networks, and participating in professional societies.
- Own process-improvement efforts through problem-solving, project management, and continuous-improvement methodologies.
- Meet warehouse financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.
- Drive KPI metrics, 4DX, and facility performance scorecards.
Benefits
- Medical, vision, and dental coverage.
- Retirement benefits.
- Paid time away and PTO accruals.
- Life insurance and disability coverage.
- Merchandise discount.
- Employee Assistance Program (EAP) resources.
- Holidays.
- May be eligible for performance-based incentives or bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
