FirstAlt Operations Manager

First Student

1d•Remote

About The Position

The FirstAlt Operations Manager will be responsible to manage teams and regions and ensure that team and regional standards are met. Assist in working with and onboarding transportation partners, managing the daily trips, and assisting parents and districts in taking care of their needs. Daily customer management includes but is not limited to day-to-day operations, new client start-ups, client retention, and development. Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers. Acquire and manage staff equipment and any items required to perform trips (i.e.: driver/staff badges, business cards, etc.). Monitor any new legislation affecting alternative student transportation. Assist team with implementing new legislation.

Requirements

Associate degree preferred or high school diploma with 4 to 6 years of experience.
Performs work under minimal supervision.
Handles complex issues and problems, and refers only the most complex issues to higher-level staff.
Possesses comprehensive knowledge of subject matter.
Provides leadership, coaching, and/or mentoring to a subordinate group.
Oral and written communication skills.
Customer/client orientation.
Customer service skills.
Interpersonal skills.
Organizational skills.
Proficient in MS Word

Responsibilities

Manages an operations team and state(s) / region(s).
Daily customer management includes but is not limited to day-to-day operations, new client start-ups, client retention, and development.
Will be required to assist in finding, onboarding, and developing ongoing relationships with local and national transportation providers.
During the school year startup, it will be required to communicate and negotiate proposed routes with local service providers.
Assist in capturing new business opportunities with current customers and new clients.
Work with internal staff on completing proposals and negotiating with customers.
Responsible for overseeing and ensuring that accounts are running efficiently, and customer service levels are managed to client expectations.
Oversee vehicle maintenance and compliance along with managing a large driver and transportation partner pool.
Work in collaboration with internal departments to execute reports and programs to improve service quality, reduce costs, and increase service productivity.
Maintain a safe and efficient environment for our passengers, contractors, and non-riding public by managing regulatory and client policies and procedures.
Follow all First Student policies and procedures while providing the best customer service to our clients.
Use effective industry skills and abilities to support and grow daily transportation operations.
Must be able to learn and utilize technical skills to create reports, and SOPs, and assist in formulating standard practices within FirstAlt.
Duties and responsibilities are not limited to the above descriptions and can be modified or changed at the discretion of Management.