FirstAlt Operations Rep l

First Student•Philadelphia, PA

1d•Onsite

About The Position

The FirstAlt Operations Rep l assists in working with and onboarding transportation partners, managing daily trips, and assisting parents and districts with their needs. This role is part of First Student, a family of 60,000+ employees dedicated to safely transporting over 5 million students and passengers daily. First Student's brands include Transco, Total Transportation, Maggies Paratransit, and GVC II, with employees focused on safety and innovation in the transportation industry.

Requirements

Effective industry skills and abilities to support and grow daily transportation operations
Ability to learn and utilize technical skills to create reports, SOP’s, and assist in formulating standard practices within FirstAlt

Responsibilities

Assist in working with and onboarding transportation partners, managing the daily trips and assisting parents and districts to take care of their needs
Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development
Assist in capturing new business opportunities with current customers and new clients
Work with internal staff on completing proposals and negotiating with customers
Acquire and manage staff equipment and any items required to perform trips (i.e: driver/staff badges, business cards, etc.)
Monitor any new legislations affecting alternative student transportation
Assist team with implementing new legislations
Assist in finding, onboarding, and developing ongoing relationships with local and national transportation providers
Communicate and negotiate proposed routes with local service providers during school year startup
Oversee and ensure that accounts are running efficiently, and customer service levels are managed to client expectations
Oversee vehicle maintenance and compliance along with managing a large driver and transportation partner pool
Work in collaboration with internal departments to execute reports and programs to improve service quality, reduce costs, and increase service productivity
Maintain a safe and efficient environment for our passengers, contractors, and non-riding public by managing regulatory and client policies and procedures
Follow all First Student policies and procedures while providing the best customers service to our clients
Use effective industry skills and abilities to support and grow daily transportation operations
Learn and utilize technical skills to create reports, SOP’s, and assist in formulating standard practices within FirstAlt