Customer Support Rep l

Zebra Technologies•New York, NY

About The Position

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra. This role works under close supervision to answer routine questions regarding company products and services and responds to customers by following standard scripts and procedures.

Requirements

High School Degree or equivalent experience
Experience in Customer Service

Nice To Haves

Local language requirement may apply
Beginner level skills in Microsoft business applications including Word, Excel and Outlook
Customer service values / orientation
Solid professional work behaviors (attendance, teamwork, time management)
Communication skills (listening, providing clear and concise information, using proper language and grammar)

Responsibilities

Answers initial customer calls and answers routine questions.
Responds to customer concerns by following standard scripts and procedures.
Directs callers to appropriate resources and personnel.
Solves simple customer problems.
Escalates complex questions to more senior representatives.
Documents customer concerns and escalates concerns to appropriate channels in a timely manner.
Demonstrates strong customer service, communication and problem solving skills.