FirstAlt Operations Rep l

First Student

2d•Onsite

About The Position

The FirstAlt Operations Rep is responsible for assisting in working with and onboarding transportation partners, managing daily trips, and assisting parents and districts with their needs. This role involves daily customer management, including day-to-day operations, new client start-ups, client retention, and development. The representative will also assist in capturing new business opportunities with current and new clients, working with internal staff on proposals and negotiations. Key duties include acquiring and managing staff equipment, monitoring and implementing new legislation affecting alternative student transportation, and developing ongoing relationships with local and national transportation providers. During school year startup, the role requires communicating and negotiating proposed routes with local service providers. The Operations Rep is responsible for overseeing account efficiency, managing customer service levels, overseeing vehicle maintenance and compliance, and managing a large driver and transportation partner pool. Collaboration with internal departments is essential to improve service quality, reduce costs, and increase productivity. The role also involves maintaining a safe and efficient environment for passengers, contractors, and the public by managing regulatory and client policies. First Student is a family of over 60,000 employees dedicated to safely transporting more than 5 million students and passengers daily. The company's mission is to provide unmatched care and the safest ride to school, ensuring students have an exceptional experience. First Student focuses on safety, student care, customer satisfaction, teamwork, and setting high standards through innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence.

Requirements

Must be able to learn and utilize technical skills to create reports, SOP’s, and assist in formulating standard practices within FirstAlt
Follow all First Student policies and procedures while providing the best customers service to our clients
Use effective industry skills and abilities to support and grow daily transportation operations

Responsibilities

Assist in working with and onboarding transportation partners, managing the daily trips and assisting parents and districts to take care of their needs
Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development
Assist in capturing new business opportunities with current customers and new clients
Work with internal staff on completing proposals and negotiating with customers
Acquire and manage staff equipment and any items required to perform trips (i.e: driver/staff badges, business cards, etc.)
Monitor any new legislations affecting alternative student transportation
Assist team with implementing new legislations
Assist in finding, onboarding, and developing ongoing relationships with local and national transportation providers
Communicate and negotiate proposed routes with local service providers during school year startup
Responsible for overseeing and ensuring that accounts are running efficiently, and customer service levels are managed to client expectations
Oversee vehicle maintenance and compliance along with managing a large driver and transportation partner pool
Work in collaboration with internal departments to execute reports and programs to improve service quality, reduce costs, and increase service productivity
Maintain a safe and efficient environment for our passengers, contractors, and non-riding public by managing regulatory and client policies and procedures
Follow all First Student policies and procedures while providing the best customers service to our clients
Use effective industry skills and abilities to support and grow daily transportation operations
Learn and utilize technical skills to create reports, SOP’s, and assist in formulating standard practices within FirstAlt