Operations Manager

Mechanics Bank • Irvine, CA

20d • $81,000 - $100,000 • Onsite

About The Position

Mechanics Bank is currently searching for an Operations Manager to join our team. This role will be working at either Irvine Exchange, Cerritos Or Corona Administrative Offices. The Operations Manager – Account Services oversees daily operations within Account Services, including New Accounts, Back Office Support, Legal Processes, and Retail support functions. This role ensures operational efficiency, regulatory compliance, and delivery of high-quality service to internal and external customers.

Requirements

• 5 years minimum of banking operations experience, including New Accounts and back office functions.
• Prior leadership or management experience required.
• Strong knowledge of deposit operations, account servicing, and retail banking processes.
• Strong understanding of regulatory and compliance requirements.
• Excellent leadership, communication, and problem-solving skills.

Nice To Haves

• Experience handling legal processing (e.g., levies, subpoenas, garnishments) preferred.

Responsibilities

• Manage and lead Account Services teams supporting New Accounts, Back Office Operations, and Legal Processing.
• Oversee account opening processes to ensure compliance with bank policies, procedures, and regulatory requirements.
• Provide operational support aligned with retail banking activities and customer service expectations.
• Manage workflow, productivity, and service level performance across functions.
• Ensure accurate processing of legal orders, levies, garnishments, subpoenas, and related documentation.
• Partner with Retail Banking, Risk, Compliance, and Legal teams to ensure alignment and issue resolution.
• Identify process improvement opportunities and implement operational efficiencies.
• Monitor quality assurance metrics and implement corrective actions as needed.
• Develop, coach, and manage team members to achieve performance goals.
• Maintain strong internal controls and audit readiness.

Benefits

• Medical, prescription, dental, and vision coverage for employees and their eligible family members
• Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
• Health Savings Account with employer contribution
• Healthcare and Dependent Care Flexible Spending Accounts
• Commuter/Parking Benefit
• 401(k) and Roth 401(k) with company contribution
• 529 Education Savings plan
• Tuition Reimbursement Program
• Student Loan Assistance Program
• Supplemental Health plans
• Voluntary Legal
• Identity Theft Services
• 11 paid holidays
• paid Sick days (accrual of one hour for every 30 hours worked)
• up to 25 paid vacation days
• 16 hours of paid volunteer time throughout the calendar year
• Free personal checking and savings account
• Discounted rates on primary residence loan with $0 origination fees (restrictions apply)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed