Operations Manager - Business Process Outsourcing

IST Management Services•Union City, GA

3h•Hybrid

About The Position

This is a fantastic opportunity to apply your knowledge of facilities management and business services as Operations Manager with IST Management. Lead and develop multiple teams of business support professionals at client sites throughout the Atlanta GA, Chattanooga TN and surrounding Georgia areas. Take ownership of client communication and relationships, including off-site at networking and entertainment functions. Follow through on our commitments to excellent service for our clients and upward mobility for our talented employees. Ideal candidates will enjoy variety in their work and leading others to succeed.

Requirements

At least 3 years' experience managing facilities management or business/office services operations
Prior experience managing sites for multiple customers
Experience leading a team of 10 or more
Computer savvy and digital literacy - including advanced knowledge of Microsoft Office suite
Excellent communication skills, verbal and written
Knowledge of supervisory techniques to manage, motivate and train employees
Ability to multi-task, manage multiple accounts, and establish priorities
Must have attention to detail and ability to critically think through and resolve problems
A valid driver’s license and/or access to reliable transportation, including to sites not along public transportation routes
Ability to lift up to 55 pounds
Standing for long periods of time
Significant walking
High school diploma or GED equivalent is required

Nice To Haves

Prior experience leading mailroom operations in a legal environment is highly preferred.

Responsibilities

Lead and develop multiple teams of business support professionals at client sites throughout the Atlanta GA, Chattanooga TN and surrounding Georgia areas.
Take ownership of client communication and relationships, including off-site at networking and entertainment functions.
Follow through on our commitments to excellent service for our clients and upward mobility for our talented employees.
Traveling to client sites regularly - 8-10 sites
Partner with corporate support teams to continue IST Management's sustained growth; attend appointments with sales representatives; work with corporate recruiting team and site leadership to manage the recruiting process on site and off - including training and retention
Maintain effective written and oral communications with clients, employees, and leadership; reporting
Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work, including: facilities services, mailroom and copy center services, corporate hospitality, janitorial and cleaning services, event planning and execution, vendor management, and more
Manage renewals and contract amendments working directly with clients; budget and expense control
Maximize productivity through efficient use of standard operating procedures and development/implementation of new best practices
May be required to assist in implementing new site start-ups outside of home state; may be required to travel to other locations outside of home state to manage sites on occasion
Cross training for other functions; tasks as assigned