Analyst, Business Process Outsourcing

BP&C•Richmond, VA

1d•Onsite

About The Position

Argo Group is growing, and we’re looking for a Business Process Outsourcing Analyst who’s excited to improve processes, strengthen vendor partnerships, and help our business units operate more efficiently. If you enjoy solving problems, digging into data, and working closely with offshore teams, this role gives you the chance to make a real impact across the organization.

Requirements

2–3 years of experience in underwriting, claims, or financial operations.
1–2 years of business analysis experience , including comfort working with data and dashboards.
Experience working with vendors , ideally offshore teams, and managing Service Levels.
Exposure to project management and working with multiple stakeholders.
Strong communication skills — you’re clear, organized, and comfortable working with different audiences.
Strong analytical and problem‑solving abilities.
Ability to stay organized and juggle competing priorities.
Advanced MS Office skills , especially Excel.
A collaborative mindset — you enjoy working with others but can also operate independently when needed.

Nice To Haves

Experience with Tableau or Power BI is a plus.

Responsibilities

Drive operational efficiency by supporting outsourcing, process optimization, and automation initiatives across multiple business units.
Use data to tell the story — identify trends, spot issues, and help leaders make informed decisions.
Partner with business units to set Service Level expectations and ensure our offshore teams meet (and exceed) performance goals.
Create clarity through documentation by building and updating process maps, SOPs, and training materials.
Lead task transitions to our outsourcing partners using project‑management techniques to ensure smooth, accurate implementation.
Be the go‑to contact for questions, issues, and updates related to outsourced and automated workflows.
Act as a subject matter expert for the processes your business unit relies on.
Monitor quality and resolve issues , including performing root‑cause analysis when errors occur.
Support exception handling and escalations , ensuring the right teams are looped in and issues are resolved quickly.
Collaborate across the organization , from underwriting and claims to vendor contacts and internal leadership.